Vacant job

Job Description

Do you have a talent for providing excellent service and are you interested in personal finance and the banking world? We are now looking for passionate and engaged students for ICA Banken in Borås who enjoy creating added value for the bank's customers and building strong customer relationships. If you are ready for the next step in your career within the banking industry, this is your chance.

Your future employer:

Making every day a little easier is our vision. When you work with us, you contribute to finding easier and better solutions for our customers so that they have a more secure household economy. This makes our work feel truly meaningful. Every day.

ICA Banken offers a comprehensive range of banking services for private individuals, from saving and paying to borrowing and insuring. Our Business Services deliver efficient payment services and financial solutions to ICA Retailers, ICA Group, as well as authorities and municipalities. We want to make every day a little easier and simplify everyday life for ICA's customers. We meet our customers in-store, digitally, and via phone.

ICA strives to reflect both the diversity of our customers and society as a whole, and is therefore dependent on employees with different skills and experiences. We value the diversity of knowledge and perspectives that this entails.

What does the role offer?

As a Customer Manager at ICA Banken, you have a central role where you are the customer's first point of contact. Your tasks include helping customers via phone, chat, and email with various questions about the bank's products, services, and digital solutions. You will offer tailor-made solutions for private individuals based on the customer's individual needs. Your assignment also includes naturally broadening customers' engagement with ICA Banken and thereby contributing to long-term relationships.

You are expected to be able to work at least 35 hours per month, both on weekdays and 1-2 weekend shifts. Work shifts are between 4-5 hours or full days according to agreement. The working hours for students are flexible and follow ICA Bank's opening hours, which means weekdays 07:50-20:10 and weekends 9:50-15:10. You are responsible for entering your availability so that it fits well with studies or other work. You are employed by Randstad AB on assignment at ICA Banken, and the assignment begins with an introductory training lasting approximately four weeks, coordinated with you to fit your studies/other work.

Who are you?

We would like you to have previous experience in a sales role or have a background in service where you are accustomed to taking significant personal responsibility. As a person, you are genuinely service-oriented, curious, and love challenges. You thrive in sales and have a strong interest in personal finance. Self-leadership comes naturally to you, and you are looking for a work environment characterized by continuous learning, entrepreneurship, and a strong focus on the customer.

Questions? Please contact Jennifer Jansson at [email protected].

For Randstad, it is important that all competence in the labor market is utilized. We welcome all applicants and strive for diversity.

We warmly welcome your application! We do not accept applications via email.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers.
• Provide professional and friendly support to resolve customer inquiries.
• Handle customer complaints and ensure that each case is handled in an efficient and professional manner.
• Register and document customer interactions in the system.
• Collaborate with other departments to resolve customer-related cases.
• Offer the bank's products.
• Assist with digital services and other solutions for private individuals.

Qualifications

• You have another main occupation of at least 50% and have at least 1.5 years remaining of your studies. NOTE! Attach a certificate of another main occupation in an email to [email protected]. Write "Customer Manager - Part-time" in the subject line.
• Ability to work full-time during the summer and during the Christmas/New Year holidays.
• Good knowledge of both Swedish and English, as well as good computer skills.
• Passed high school grades.

About the company

ICA Banken AB