Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise. For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center. For our clients, this means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you at the beginning of your IT career – or perhaps about to enter your very first role? Then this might be exactly what you are looking for.

We are looking for someone who is curious about technology, enjoys helping others, and has the drive to learn more every day. As a support technician with us, you will get a perfect start in the IT industry. You will work closely with both users and colleagues, solve technical problems, and gradually build your competence.

You don't need to know everything from the start – the most important thing is your attitude and willingness to develop. Here you get the chance to grow, try new things, and become confident in your role in an environment where you receive support along the way.

We are currently looking for 4–5 new colleagues who want to start their journey after the summer.

Are you ready to take the first step into IT? Apply to us today!

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments at our clients. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build a career.

Your responsibilities

In the role of support technician at SAAB, you will have varied tasks. It is technical support in a primary Windows environment, and within the first area, you will be the filter, the classic first line of a service desk. Here you receive calls, resolve cases, and document in detail. The goal is, of course, to resolve as many cases as possible at the front line, but cases that you cannot resolve are forwarded to colleagues in Backoffice. You will mostly receive calls in Swedish and less often in English, but all documentation will be done in English. SAAB works in the case management system ServiceNow.

In the "Backoffice" area, you work on resolving cases that have come in via phone, chat, or portal. The cases that you and your colleagues could not resolve in the first contact move to Backoffice in the first step, but cases coming from the Service Portal also land here. Here you have the opportunity to get help from nearby colleagues as well as colleagues in other levels, and to search for information in portals and documentation to find a solution to a case. Within Backoffice, you only receive calls during major disruptions and therefore have the opportunity to work a bit more undisturbed and deepen your knowledge of technology and various problems. This therefore provides good opportunities to develop your competence, which you can benefit from when you next staff the front line.

In the "Request fulfillment" area, you will work with orders that may, among other things, require physical handling. Much has been automated regarding orders, but some steps must simply be done by a person.

Your profile

You who apply for this position thrive in a role where you take a lot of personal responsibility and enjoy the variety of working in the three different roles. You are verbal and like service. With a positive attitude, you accept and solve the problems and challenges you encounter in the role. Furthermore, you care about providing first-class service and always putting the customer in focus.

We would like you to have:

• Completed upper secondary education, preferably with a focus on IT / Technology
• A desire to work with remote service and help people with technical problems
• Good knowledge of Swedish and English – in speech and writing
• Good knowledge of Windows

For positions where security clearance is required, special citizenship requirements may apply, and Swedish citizenship is a requirement for this position.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignment as you advance.