Vacant job

Are you a communicative star with an eye for detail? Do you want to be part of a dynamic and growing company? Then this might be the role for you!

We are currently looking for customer service representatives who are passionate about delivering first-class service while contributing to our client's business success. Our client is an established tech company with a strong customer focus, where quality, service, and customer experience are at the heart of everything.

About the Role

• Handle incoming calls and emails from corporate clients

• Provide clear and professional support within the client's systems

• Escalate cases to the 2nd line when necessary

• Identify customer needs and contribute improvement suggestions internally

About You

We prefer candidates with experience in some form of customer service and communication. You have a good ability to guide customers in a pedagogical way. Since you will have daily contact with customers, your sense of going the extra mile is very important.

You are communicative and value collaboration. Furthermore, we believe you are solution-oriented and view challenges positively. You must also be comfortable with English, both spoken and written. To thrive in this role, you should have good computer skills, enjoy problem-solving, and ideally have good computer literacy and find it easy to learn new systems.

Requirements

• Experienced in service-oriented work via phone and digital systems.

• Fluent in Swedish and English, both spoken and written.

Merits

• Experience in technical customer service and administration.

Are you hesitating about whether you are the perfect person for the role? Apply anyway! For us, the right attitude, service mindset, and willingness to learn are just as important as meeting all the requirements. We welcome your application and look forward to telling you more about the role and the team.

Start Date and Scope

This is a consulting assignment, meaning you will be employed by Hero for the assignment, initially for six months, with a good chance of permanent recruitment by the client. The start date is immediate.

For questions about the role and the process, please contact Klara Andersson at [email protected]

Being a Consultant at Hero – More Than Just an Assignment

At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.

When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.

We place great importance on matching the right person to the right assignment – not just based on competence, but also values, drivers, and personality. Because when it clicks, that's when the magic happens.

Welcome to Hero!