Vacant job

Scandic Crown is located just a stone's throw from Gothenburg Central Station, with everything you need close by. The hotel has recently been renovated and offers extensive capacity for meetings and events. Our guest satisfaction is consistently high, which we believe is due to the strong service culture we have here – a culture made possible by having happy employees. At Scandic Crown, we always look out for one another and help each other whenever we can. We are convinced that a good atmosphere among our staff leads to outstanding hotel experiences for our guests. We also believe in the opportunity for development for those who want it, which is why all employees are encouraged to influence their own work situation as well as the hotel's development.

We are now looking for a Receptionist to join Scandic Crown.

No matter why a guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the hotel team, creating a world-class guest experience.

With us, you will take significant personal responsibility for making the decisions needed to ensure guest satisfaction. Our teams develop and improve working methods and services in line with a changing environment. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed guest expectations. As a bonus, we have fun at work!

So bring your experience, your engagement, and your way of thinking to us – and contribute to a culture where we truly care: for each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the spider in the web, ensuring the guest is always the focus. You are the one who goes through the arrival list and pays attention to the details. You ensure the guest's wishes are fulfilled. You always have a smile on your lips and a creative solution up your sleeve. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Your workplace is our lobby, as that is where you meet the most guests. Your area of responsibility also includes administrative work, security duties, and sales activities.

Work at the reception involves checking guests in and out, welcoming them, and providing the information they need for their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and security. All work is done with a focus on guest satisfaction and sales.

The hotel is open 24/7, so it is important that you are comfortable working in shifts (mornings, afternoons, and weekends).

Who are you?

To fit the role, we believe you have well-developed social skills and are capable of handling many different things happening simultaneously. It is very important that you can convey excellent hospitality to the hotel's guests.

You also have experience and knowledge of working with a computer as a work tool.

Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an asset.

However, your personal qualities and attitude are the most important. To fit the role, you need to be an attentive and unpretentious team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a permanent part-time employment, 80%.

We only accept applications via our website. All applications will be processed on an ongoing basis, and the position may be filled before the final application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure terms and fair agreements as a foundation. Bring your experience, your engagement, and your way of thinking to us – contribute to a culture where we truly care: for each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD