Vacant job

Do you want a varied workday where you have the opportunity to develop in your role while making a difference for others? Do you thrive in a role where you get to help, guide, and create value in every contact? Then this could be your next step!

We are currently looking for two service handlers for our client in Linköping, starting according to agreement. In this role, you will have a dynamic and developmental daily routine where you work to provide professional service, handle various types of customer cases, and contribute to high customer satisfaction!

You will be part of a team where collaboration and communication are central. The assignment is scheduled for daytime, Monday to Friday. The assignment is expected to last until the end of the year with the possibility of extension.

About the position

As a service handler, you have an important role in supporting residents and patients with their cases. Your main work involves handling cases via telephone and digital channels, conveying a secure and professional contact. By relieving healthcare operations, you contribute to good care and service in Östergötland.

The assignment includes, among other things, cases regarding patient invoices, fees, and regulations in healthcare, healthcare choices, and high-cost protection. The operation also handles orders for products that support patients' care and health, as well as scanning work.

The operation is on a development journey with the ambition to find new ways to create relief for healthcare. This means the assignment will evolve over time with new developmental and value-creating tasks.

Who are you?

We are looking for someone with at least an upper secondary education and at least one year of experience working in customer service or support. You have good communication skills and enjoy meeting people in various situations. It is an asset if you have experience from the public sector or have previously worked with invoice handling or similar administrative tasks. Since we handle invoice cases, education with an economic focus is an asset.

Since the position involves contact with residents and patients, very good knowledge of Swedish in both speech and writing is required.

As a person, you are positive, engaged, and have a strong sense of service. You take responsibility for your work and work purposefully to achieve results. You are customer-oriented, structured, and quality-conscious, with the ability to prioritize and keep order even in a changing daily routine. We value that you are adaptable and solution-oriented in your work and that you see development and improvements as something both important and fun, as this is a natural part of contributing to the operation's success.

About the organization

The consultant role with us suits you if you want to build broad experience in a short time. We offer the opportunity to work at attractive workplaces with well-known brands, where you can develop your competence and strengthen your CV. As a consultant at Poolia, you get access to a world of exciting assignments and new networks.

By your side is always your consultant manager, who acts as a sounding board and supports you to succeed in your assignments. We want you to feel good and thrive with us. Your employment at Poolia is naturally covered by collective agreements, insurance, occupational pension, and occupational health care, providing security and good conditions throughout your assignment.