Vacant job

"The best thing that can happen – if it happens." This is exactly how we want our customers to feel when they contact Folksam after life has taken an unexpected turn. We strive to be industry leaders in sustainability, and we know that reduced carbon footprints, less waste, and smarter costs go hand in hand with happier customers.

Do you have a special passion for helping people when they find themselves in a new or challenging life situation? Then we can offer you a meaningful and developing job alongside engaged and supportive colleagues, where you get the chance to make a difference for yourself and four million customers.

We are now looking for claims adjusters for our Children's Illness team in Luleå, a team that handles claims within our children's and maternity insurance. The group currently consists of about 20 employees, and we are now strengthening the team with two new colleagues for a temporary position of at least six months.

This is what you do as a claims adjuster in Children's Illness at Folksam

As a claims adjuster in Children's Illness, you will have a central and meaningful role in meeting customers who are in a changed life situation. You are often their first point of contact after a claim has been submitted, and with your calmness, professionalism, and ability to listen, you help them move forward in a simple and engaged manner.

You take responsibility for resolving the customer's case right from the first contact. You work broadly and variably with customers reporting many different types of illnesses, diagnoses, and functional variations. Here you combine customer contact with qualified assessment of causation issues and medical disability.

This is a job where you get to use both your analytical skills and your ability to meet people with clarity, care, and professionalism.

Your main tasks:

• Receive and handle claims of varying complexity according to Folksam's regulations.
• Handle customer calls in our common queue and provide fast and secure service.
• Assess the right to compensation based on customer information, medical documentation, and insurance terms.
• Make assessments of causation and medical disability.
• Communicate and justify compensation decisions clearly – both verbally and in writing.

Do you want to know more about what a claims adjuster does at Folksam? Feel free to visit and read https://www.folksam.se/jobb-och-karriar/yrken-och-karriarvagar/mot-nagra-av-oss/skadereglering/skadereglerare (https://www.folksam.se/jobb-och-karriar/yrken-och-karriarvagar/mot-nagra-av-oss/skadereglering/skadereglerare)!

Are you the one we are looking for?

We are looking for someone with experience in a service profession where customer contact is the focus. You are confident in meeting customers via telephone and have a completed upper secondary education as a foundation. You express yourself well in Swedish and have good knowledge of English.

It is an advantage if you have experience in reading and interpreting different types of decision-making documents, such as medical records, decisions from the Swedish Social Insurance Agency, court rulings, or police investigations. If you have also worked with claims adjustment or have medical knowledge, we see this as a plus.

As a person, you are structured, responsible, and used to working independently. You are happy to make your own decisions and take initiative when the situation requires it. At the same time, you collaborate well with others and contribute to a good team spirit. In meetings with customers who are in a vulnerable situation, you are calm, attentive, and empathetic. You convey security, maintain focus even when the pace is high, and have a solution-oriented attitude.

Here you can make a difference

Welcome to Folksam – here you drive important issues forward. From the decisive details to the big picture, with a focus on simplifying our customers' daily lives. This means that you contribute to something bigger, regardless of your role. Here there are many fun, developing jobs and you have good chances for an exciting career.

We believe in a sustainable working life and work actively with inclusion and diversity. Our modern offices invite collaboration and learning; here we get things done! You have the flexibility to alternate between working at the office and working from home, based on the needs of the business.

Read more and watch films about life with us at https://www.folksam.se/jobb-och-karriar (https://www.folksam.se/jobb-och-karriar)

How to apply for the job

Welcome to submit your application today, but no later than April 17, 2026.

In this recruitment, we may conduct background checks before offering employment. You can read more about what the checks contain at https://www.folksam.se/jobb-och-karriar/lediga-jobb/lediga-jobb-hos-oss/bakgrundskontroller-i-rekrytering-tre (https://www.folksam.se/jobb-och-karriar/lediga-jobb/lediga-jobb-hos-oss/bakgrundskontroller-i-rekrytering-tre).

If you want to know more about the job, you are welcome to contact our team managers Sara Stensryd 070-831 64 28 or William Olausson 072-230 20 70.

Union representatives: Akademikerföreningen Ann-Louise Andersson 070-831 69 46, Forena Mats Kjellgren 070-831 59 98, and Handels Mikael A Carlsson 070-831 51 32.