Service Officer at the Swedish Agency for Government Employers in Luleå

At the service office in Luleå, we are nine employees and are part of the Luleå office area, which also includes the offices in Kiruna, Gällivare, and Haparanda. We work with a service-oriented approach where you and your colleagues take joint responsibility for your assignment and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer (On Platsbanken: to watch the video, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and is quick to learn new knowledge.

We are looking for you who have:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last ten years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also advantageous if you:

• Have previous experience in the role of Service Officer at the Swedish Agency for Government Employers

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not have the opportunity for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to military service based on the needs of total defense.

We welcome your application, including a CV and cover letter, by April 7, 2026. We will apply continuous selection and interviews. To ensure you receive a fair and accurate assessment, it is essential that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 16 in Luleå.

Swedish Agency for Government Employers

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Agency for Government Employers has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters related to several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Agency for Government Employers promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our advertisements and kindly decline contacts from media and recruitment companies.