Vacant job

About the workplace

Ersta diakoni is Sweden's largest non-profit actor in healthcare and social services. We provide healthcare, social work, research, and education professionally and without a profit motive.

• A role where you make a concrete difference in people's daily lives in a context where IT is a natural part of the operations

• A business-close IT environment with short decision-making paths

• Opportunity to influence and develop both systems and working methods

• A team that cares – about both the job and each other.

As an employee with us, we also offer a range of benefits that we hope will give you the conditions to enjoy your job and have a rewarding free time.

About the role

As a System Administrator, you will work closely with both users and IT colleagues to ensure that our systems function – not just technically, but in everyday practice.

You will also work with other internal systems and platforms, for example:

• Microsoft 365 (Teams, SharePoint, Entra ID)

• SITHS and identity management

• Other systems related to core IT

The assignment includes:

• Administer and further develop TOPdesk as a platform and working method

• Drive improvements in flows, structure, and usage related to case management

• Administer and develop our internal systems and services

• Ensure that solutions such as SITHS and identity management work in practice

• Work closely with the business to capture needs and areas for improvement

• Collaborate with suppliers and follow up on deliveries

• Contribute to stable operations and functional user support

• Lead or participate in improvement and change management work.

A central part of the role is to own and further develop TOPdesk as our primary platform for case management and IT support. Here, you are expected not just to administer but to actively improve, simplify, and drive development.

Who are you?

You like to get things to work for real. You enjoy collaborating with others, are responsive to the business's needs, and take responsibility for the whole, not just the technology. To succeed in the role, we see that you:

• Take ownership – you don't wait for assignments but drive things forward

• Have an improvement focus – you see what isn't working and do something about it

• Are structured – you create order in complex environments

• Are pedagogical – you can translate technology into business value

• Are persistent – you follow up and ensure that change actually happens

• Have the courage to challenge working methods when necessary.

You share Ersta's value system of seeing the whole person and our values: professionalism, trust, and hope.

Your experience

We are looking for someone who:

• Has experience in system administration or a similar role within IT

• Has a good understanding of infrastructure and how systems interconnect

• Has worked with Microsoft 365 or similar platforms

• Has worked in healthcare or social services – or in an operation where IT is business-critical.

It is an advantage if you have experience with SITHS or other identity solutions.

Other information about the recruitment

Selection is ongoing, and the position may be filled before the final application date.

We apply a probationary period as standard.

Contact person: Robert Rangdag, Head of IT Support, Service Owner Client and ID, [email protected]

Union contact person: Carola Bergstedt, SACO, [email protected]

Final application date: 2026-04-15

Please note that we do not accept applications via email.

Warmly welcome with your application!