Do you want to excel in customer service?

Create fantastic customer experiences, work with the latest AI technology, and have the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will represent Releasy and our client Ellos, a leading e-commerce player for fashion, home, and beauty in the Nordics.
• You will be the primary contact point for private customers via calls and emails.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting the customer's needs.
• You are also expected to provide accurate information about products/services and guide customers through various processes.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

Employment type

Permanent employment with a 6-month probation period.

Training

2-week basic training combined with practical work.

Salary

Fixed monthly salary combined with commission-based bonus.

Working hours

There are varying working hours scheduled within the assignment's opening hours, which are Monday-Friday 07:30-19:00.

Start

The training starts: 2025-05-15, which is also the start date for employment.

Qualifications and skills

• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Send in your application today! Applications are processed continuously, meaning the position may be filled before the application deadline.

At Releasy, it is important that each application is handled fairly and objectively. To ensure we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have questions about the position, please contact the responsible recruiter at: [email protected] (mailto:[email protected])

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

About Releasy

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels - from social media, chat, and email to phone and sales.

With over 40 years of experience and around 1500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value - both for you and your customers.