Vacant job

At the service office in Gävle, we are about 15 employees and are part of the Gävle office area, which also includes the Borlänge service office. We work service-oriented where you and your colleagues take joint responsibility for your mission and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a service administrator, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work is to guide customers in using the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is allocated every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which sometimes happens at short notice.

Here you can watch a film about the role of a service administrator.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is an advantage if you:

• Have experience working at another government authority

Other

The employment is 100% and permanent. We usually apply a six-month probationary period. Start date by agreement. We do not have the option for remote work. This employment requires a security clearance according to the Security Protection Act. As an employee, you may also be placed in a military position based on the needs of total defense.

Welcome with your application including CV and cover letter by March 22, 2026.

To ensure you receive a fair and accurate assessment, it is important that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 14-15 in Gävle.