A Job That Counts!

With us, you contribute to a well-functioning society for the public and businesses.

About the Job

As a case officer in payment enforcement, you primarily work with processing claims for someone to pay or to return or remove property. Your main working tool is your computer, where you work in case management systems, register, and handle various documents. With the support of laws and regulations, you assess the documentation and make decisions. The work requires a combination of accuracy, efficiency, and good service, as you handle a large number of cases with high demands for legal security and quick processing. Customer contacts are a natural part of the job, both in writing and by phone. We work nationwide, and you will be part of a team that collectively takes responsibility for results, planning, and workload distribution.

We work in a team-based manner and collectively towards set commitments. This means you need to have good collaboration skills and be able to deliver results with both pace and high quality. We support each other to meet our commitments – both within the team and across the entire organization. Together, we drive continuous improvement work and collaborate with other parts of the authority.

Initially, you will undergo internal training where practice is combined with theory for about five weeks. Gradual further education will be a natural part of your continued development in the job.

Everyone working at the Enforcement Authority contributes to the fight against crime. Your tasks include identifying and preventing attempts at criminal activity and notifying other authorities about suspected crimes. As a case officer, you can counteract baseless claims in applications for payment enforcement. This can result in you contributing to stopping claims from being established and collected on incorrect grounds.

The place of employment is Gävle.

About You

As an employee at the Enforcement Authority, you are expected to live up to our employee policy.

Employee Policy (https://www.kronofogden.se/jobba-hos-oss/medarbetarpolicy)

You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the development of the organization and help your colleagues succeed. You treat others with respect, kindness, and actively listen to others while showing a positive attitude.

You work results-oriented, show decisiveness, and focus on what needs to be achieved. You are stable and trustworthy when meeting people in vulnerable situations. You communicate easily and are pedagogical in your interactions with customers. You have an analytical ability that allows you to see connections and find the most effective solution. You adapt to the circumstances and the changes that occur.

Your Qualifications:

• High school diploma
• Current and relevant work experience in e.g., finance, case management, or a job where you have had direct contact with customers or citizens
• Good IT skills and experience working in various IT systems as well as the ability to handle different digital tools
• Good ability to express yourself in Swedish, both orally and in writing.

It is desirable to have current experience in handling cases with high tempo and high quality in accordance with established routines.

About Us

The Enforcement Authority is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so that they can make long-term and sustainable decisions. This requires knowledge, decisiveness, care, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner.

With us, you can expect challenging tasks that are also developing for you. When you leave work at the end of the day, you can be sure that you have done something that truly counts – both for others and for yourself.

Good to Know

The employment is permanent and begins with a six-month probationary period. You will be employed as a case officer. The Enforcement Authority offers the possibility of remote work by agreement with the employer.

Working in the government means that you follow the state value base. There are also special requirements for judgment, security thinking, and compliance with applicable laws. We ask questions during the interview about any previous criminal activity and shortcomings in previous employment. For final candidates, these questions are also posed to references. We also obtain information about debts registered with the Enforcement Authority, bankruptcy, and business prohibitions. The information obtained will be considered in the overall assessment of your suitability for the position.

An employment with us may involve placement in a security class. A security assessment with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in security class, Swedish citizenship is required.

When applying, you attach your CV. We do not use cover letters in our recruitment processes, so you should not attach one to your application.

Get to know us better by visiting our website and following us on LinkedIn.

Job Advertisement (https://kronofogden.se/jobba-hos-oss/lediga-jobb/om-jobbet?jobid=899814)

LinkedIn (https://www.linkedin.com/company/kronofogden/posts/?feedView=all)

Welcome with your application by 2026-03-23!

We collaborate with the Swedish Tax Agency in our recruitment processes, which means that the Tax Agency's HR department will handle your application.

The Enforcement Authority uses the government framework agreement for advertising mediation. We kindly ask for no calls from advertising mediators or salespeople.