Vacant job

Söderhamn Nära AB, with its subsidiary Söderhamn Elnät AB, is a municipal infrastructure company. We currently have around 125 employees and work in areas such as combined heat and power, waste management, electricity networks, city networks, IT operations, as well as water and sewage. The operations are run in a joint organization to create synergies and business benefits for owners, customers, and residents.

Strengthen our customer service team in 2026 - become part of our exciting future! We are facing an exciting period and are now looking for reinforcement for our customer service for a fixed-term period in 2026.

For us, it is important to deliver first-class service, create added value for our customers, and at the same time have fun at work.

We are looking for someone who is positive, engaged, and solution-oriented:

• 📞 You enjoy talking to people and providing professional service
• 💡 You learn quickly and are curious about our operations
• 💰 You have a sales-oriented profile and are driven to create added value for our customers
• 🤝 You thrive in collaborating with colleagues and contributing to a positive team climate

Job Responsibilities

As a customer service representative at Söderhamn Nära, you will guide customers regarding questions and matters related to products and services. You will work solution-oriented and collaborate with other departments to find the best solution for the customer.

Examples of job responsibilities:

• Customer support via phone, email, and customer visits
• Administrative matters such as invoice inquiries and customer cases
• Handling of internal and external mail as well as record-keeping
• Establishing and distributing customer cases in our case management system
• Contributing to increased customer understanding of Söderhamn Nära and offering value-added services

Qualifications

We are looking for someone who:

• Has completed upper secondary education
• Has previous experience in customer service or other work with a clear service and customer focus
• Is service-oriented, communicative, and flexible in different situations
• Has good computer skills and masters basic programs such as the Office suite
• Can express themselves well in Swedish, both verbally and in writing

Meritorious

• Previous experience in sales and sales-oriented customer contacts
• Work experience in the energy sector

Terms

• Fixed-term assignment during 2026
• Daytime work Monday-Friday
• Selection and interviews are ongoing - submit your application as soon as possible

Development Opportunities

Söderhamn Nära is a learning organization, where we work with continuous development to create a sustainable society. At Söderhamn Nära, knowledge is needed in many different areas. As an employee, you will develop your skills to be able to perform the work today and in the future. Employees at Söderhamn Nära are offered both basic, statutory, and mandatory training.