Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion SEK each year. It is everyone’s tax money that we manage. This is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Do you enjoy working in a fast-paced environment? Are you motivated by achieving good results? Then this could be the right position for you.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with a humble and trusting culture. As an employee with us, you have the opportunity to partially combine office work with flexible hours and remote work.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for processing cases according to applicable regulations. You calculate and, where applicable, make decisions regarding compensation. You have daily contact with applicants and insured individuals in writing and by phone. Part of your job involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a strong awareness of security.

Within parental insurance, you will process parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing takes place in an automated system as the application process often occurs via the web. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your processing may depend on external parties such as employers, schools, and authorities. The work is performed independently with the support of active teamwork.

The position also involves being scheduled in customer service. Here, you will answer questions and process cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to reach common goals
• has good communication skills, both spoken and written
• has the ability to handle IT systems in effective workflows.

It is advantageous if you

• have experience working with customer meetings in a fast-paced and varied environment
• have experience working in a results- and goal-oriented organization
• have experience in case management where you have made decisions that affected individuals
• are comfortable communicating in both Swedish and English.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Candidates who are shortlisted for an interview will be invited to a recruitment seminar on April 8, 2026, at 16:30. Location: Lidköping.

Contact Persons

Manager: Frida Saracco, 010-111 30 01 (for questions about the position). HR Specialist: Emelie Hillman, [email protected], 010-113 43 38 (for questions about the recruitment process). ST: Marcus Dufwa, 010-111 76 56, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by March 22, 2026. Upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank-ID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal security, and good service.