Vacant job

Imagine walking through the corridors of Linnaeus University, surrounded by a vibrant mix of creativity and knowledge. Here, you meet employees and students who together follow the vision of putting knowledge into motion for sustainable societal development. It is an atmosphere that pulses with energy and inspiration, where people develop through learning. This could be your future workplace as IT support at Linnaeus University. We look forward to your application!

ABOUT THE POSITION

At Linnaeus University, you will meet 2,200 dedicated employees and 40,000 enthusiastic students who together strive towards the vision of putting knowledge into motion for sustainable societal development. Research and education at Linnaeus University are conducted with a strong future orientation. The IT environment at Linnaeus University is complex and spans a wide range of areas such as support, operations, management, and development. This is to provide better IT support to the university's various activities.

About the Role

As an IT technician at Linnaeus University, you work closely with people in their everyday lives. Here, IT is less about the technology itself and more about making people and tools work well together.

You will become part of a close-knit support team that works closely together to help students and employees succeed in their digital work and study environment.

The focus today is less on individual troubleshooting and more on a proactive, pedagogical, and long-term approach that creates value for both students and employees. This can involve everything from support via phone, chat, and service desk to meeting users on campus, assisting students and employees on the go, and holding shorter presentations on digital tools.

You are visible and accessible in everyday life, where users should feel safe approaching you with their questions. Through these meetings, you capture needs, see patterns, and contribute to improvements that make everyday life easier for many. Curiosity, initiative, and the willingness to share knowledge are valued here.

You are offered

• A social and varied role where you meet many people in your daily life and make a concrete difference by supporting and guiding them in their digital work
• Opportunities to develop within digital working methods, service, and pedagogy, and gradually take on greater responsibility based on your interests and strengths in the role
• To be part of a team that together develops the future of IT support with a focus on user benefit, accessibility, and learning
• A secure employment with good employment benefits, such as generous vacation conditions, flexible working hours, wellness grants, and occupational health care

JOB RESPONSIBILITIES

Job Tasks

The days may vary, but will largely consist of:

• Meetings with students and employees to provide support and guidance in digital tools and work processes
• Staffing the service desk, chat, and phone support, where you assist users with both simple and more complex questions
• Short demonstrations or presentations of digital tools on-site in various parts of the organization
• Identifying recurring needs and suggesting improvements that facilitate the everyday life of the organization
• Collaboration with colleagues in the team to share knowledge, plan initiatives, and develop the support's working methods

WE ARE LOOKING FOR YOU WHO

• Have at least a high school diploma or other education deemed equivalent
• Are curious and have an interest in technology and digital systems, with a desire to understand how tools work
• Good data and system understanding
• Speak and write fluently in Swedish and English

It is meritorious if you have:

• Post-secondary education in a relevant field
• Experience in IT support, focusing on helping users and managing cases in support and service systems
• Experience in a role where you have worked pedagogically and service-oriented
• A clear pedagogical ability and experience in explaining digital solutions in a way that is adapted to different users' needs and conditions
• The ability to work proactively by identifying recurring needs, suggesting improvements, and contributing to the development of digital working methods

To succeed in the role, you have the following personal qualities:

• Service-oriented
• Curious
• Communicative
• High problem-solving ability

Other

• Start: Immediately, but consideration for notice period
• Employment conditions: Permanent employment, probationary employment may apply
• Location: You will work on-site at one of the offices on campus in Växjö or Kalmar, depending on where you are located.

Considering that this is a government employer, your application will not be protected by confidentiality and is therefore a public document. If you have any questions, please feel free to contact the responsible recruiter.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Read more about Linnaeus University here!