About the Position

The Øresund Bridge is a unique workplace that contributes to integration in the region. The delivery department is responsible for handling all our customers before, during, and after their journey, and our motto is to provide a fast, safe, and smooth passage 24 hours a day. We are constantly developing our working methods and utilizing the latest technology.

As a customer assistant, you are our face to the public and offer an outstanding customer experience in an active environment where no two days are alike. You meet commuters on their way to work across the strait, eager tourists from many European countries, customers heading for a relaxing weekend, and business clients. The workplace is open every day of the year, and work can be done both remotely from a workstation and outdoors.

Your main responsibilities will include:

Assisting customers at the payment station with information and payment
Directing traffic and handling situations that may arise in daily operations
Providing outstanding service to commuters, tourists, and other customers

The position of customer assistant is a consulting assignment as needed through Adecco. You are expected to work at least 16 hours per week alongside your studies or other primary employment, as well as full-time during the summer period.

Note - the start date for this position is either March 18 or April 8, beginning with an introductory day, which you need to be able to attend on one of these occasions. Following that, 5 training sessions are planned in the following weeks to ensure you have the right conditions for the job.

About You

We are looking for someone who is a team player and thrives in a team, but who also feels comfortable working independently. You take responsibility within given frameworks and use your judgment to create good customer experiences. You easily adapt to new systems, have good computer skills, and the ability to make customers feel heard.

Since the Øresund Bridge is open around the clock, workdays are Monday to Sunday, and working hours are scheduled in three shifts: day, afternoon, and night shifts. It is important for applicants to keep in mind that you cannot always rely on public transport to get to the workplace during inconvenient working hours.

Important for the position:

You are currently studying at least 50% or have another primary employment
You have at least three semesters left in your studies
You can work approximately 2 days (16 hours) per week and are also available for full-time work during the summer and Christmas
Good understanding of both Swedish, Danish, and English languages

Preferred Qualifications:

Experience in the service industry
Fluent Danish or other languages
Driver's license (B)

About Øresund Bridge

We can offer an exciting and versatile position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make the Øresund Bridge the best route to experiences and opportunities on the other side of the strait. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals. Therefore, we at Øresund Bridge are helpful bridge builders.