We are looking for a student for a vital community service

We are now looking for a student for a vital community service where you will play a central role in daily customer contact. The assignment is suitable for those studying and wanting to combine studies with a rewarding job in service, administration, and digital systems.

ABOUT THE POSITION

In the role of customer service representative, you are often the first point of contact for customers and handle incoming inquiries through various channels. You work both service-oriented and administratively, focusing on quality, clear communication, and problem-solving in the first contact.

As the assignment is for a vital community service, a background check will be conducted upon offering the role.

RESPONSIBILITIES

Job Duties

• Receive and handle incoming inquiries via phone, email, chat, social media, and physical visits
• Inform and guide customers regarding products, services, and agreements
• Register and document inquiries according to established procedures
• Work proactively by suggesting relevant services and solutions
• Identify recurring questions or problems and report improvement suggestions

WE ARE LOOKING FOR YOU WHO

• Has a high school education or equivalent
• Is studying a post-secondary education or has another main occupation for at least 2 years ahead
• Is available to work 2 days a week as needed and full-time during breaks
• Has experience in service, administration, and/or customer support, and is comfortable communicating over the phone
• Has good knowledge of the Office suite
• Is service-oriented, structured, and communicative
• Thrives in a fast-paced environment with multiple points of contact

It is a merit if you have:

• Experience working in CRM systems, case management systems, and digital communication channels

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. As a candidate, you bear the main responsibility for ensuring that your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need another main occupation of at least 50%. Examples of this are studies, another job, self-employment, parental leave, or similar.

INFORMATION ABOUT THE COMPANY

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