Night Receptionist at Scandic Swania

Scandic Swania is located in the heart of Trollhättan, right by the Trollhätte Canal. The beautiful building that houses the hotel dates back to 1916, and many people in the city have a connection to the hotel. When there are events or happenings in Trollhättan, we at Scandic Swania are often happy partners.

We who work at the hotel are like one big family. We look after each other, help where needed, and see development as a natural part of our work. Therefore, we are as flexible as the business allows in trying new roles. We are convinced that a good atmosphere among our employees and a strong service focus leads to world-class hotel experiences for our guests.

We are now looking for a Night Receptionist for Scandic Swania.

No matter why the guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the team at the hotel and create a world-class guest experience.

With us, you will take significant responsibility for making the decisions necessary to satisfy the guest, and the teams develop and improve ways of working and service as the world around us changes. We are convinced that it is when you get to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your engagement, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring that our guests receive world-class service. At night, you have an extra important role in ensuring the hotel's safety. You are the spider in the web who ensures that the guest is always the focus. You are the one who goes through the arrival list and pays attention to the details. You ensure that the guest's wishes are fulfilled. You always have a smile on your face and a creative solution in your back pocket. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Your workplace is our lobby, as that is where you meet the most guests. Your responsibilities also include administrative work, safety work, and sales work.

The job in reception involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and safety. All work is done with guest satisfaction and sales in focus.

The hotel is open 24/7, and this is a seasonal position for night work.

Who are you?

To fit the role, we believe you have well-developed social skills and are capable of handling many different things happening simultaneously. It is very important that you can convey good hospitality to the hotel’s guests.

You also have experience and knowledge in working with a computer as a tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, that is an advantage.

However, the most important thing is your personal qualities and attitude. To fit the role, you need to be a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a temporary part-time employment. Summer employment.

You must be at least 20 years old to apply.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your engagement, and your way of thinking to us - contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD