Vacant job

Are you a person who wants to deliver fantastic customer service and work in a team? Then we might be the right place for you!

The Service Center is a department within the Shared Service Center area. In the Service Center, we receive error reports, orders, and provide support and mediation of cases within IT, healthcare and administrative systems, real estate issues, telephony, cleaning, and transport. All employees and municipal staff also come to us to have their eService card issued.

The department consists of the First Line group and eService card, IT and telephony support, and Systemsupport. As an employee in the First Line and eService card group, you will play an important role in meeting our customers via phone. What unites us is our very high service spirit. A good approach and a broad knowledge of Region Örebro County as a whole characterize our cheerful team. More information about the Service Center can be found on the Region Örebro County website.

The broad operations of Regionservice contribute to facilitating the work for everyone within Region Örebro County. Our approximately 1000 employees work with IT support and development, real estate, meals, logistics and cleaning services, medical technology, procurement, and administration. A good approach, collaboration, and opportunities for development are fundamental to us.

Region Örebro County is one of the largest employers in the county and an important growth engine in the region. We work for people's health, safety, and well-being and for the development of the county. With us, there are exciting and important jobs in areas such as healthcare, dental care, public transport, culture, and business development. Together we create a better life.

With us, you will work in the First Line team and together with your colleagues ensure that the function operates optimally. This means that you will work both individually and in a group. The work primarily involves helping our customers via phone, email, and self-service.

Your work will include, among other things:

• Receiving error reports, orders, and inquiries regarding all types of cases that the Service Center handles
• Analyzing the questions that come in, solving them or forwarding them to second line support, or to another executing unit.
• Collaborating with your colleagues to resolve incoming cases. Documenting, following up, and providing feedback.
• Working together with other employees, group leaders, and department heads to continuously develop and improve operations.

Start Date:

As soon as possible by agreement.

Welcome with your application!

We have made our selection for this recruitment and therefore kindly decline offers of advertising and recruitment assistance in connection with this advertisement.

We are looking for someone with at least a high school education and a minimum of one year of work experience in customer service or support activities.

You express yourself well in Swedish, both orally and in writing.

As a person, you have a strong drive, a solution-oriented focus, a desire to develop, and a strong sense of service. You enjoy having customer contact and working in a fast-paced environment.

We are convinced that diversity in all respects enriches the organization. You have great respect for other people and we will place great importance on your personal experiences and qualities.

The application should include a CV and a cover letter. Certificates, grades, diplomas, etc. should be submitted at a possible interview.

If you are or have previously been employed by Region Örebro County, we will take internal references from your current or previous manager if you are considered for employment.

Verification of criminal record extracts from the Police Authority may occur according to current legislation.

We place our permanent employees in military service and in some cases also temporary employees. Read more about what it means. (https://www.regionorebrolan.se/sv/jobb-och-utbildning/sok-jobb-hos-oss/fragor-och-svar/?E-167071=167071#accordion-block-167071)

Interviews are conducted on an ongoing basis, so do not wait to submit your application?

If you want to know more about what we offer you or how it is to live and work in our county

https://www.regionorebrolan.se/vierbjuderdig

Josefin Thörn, unit manager 019-6026499

Union Representatives:

Vision, Isabell Karlsson, 019-602 27 55