Do you want to excel in customer service and sales?

At Releasy, we work with outsourced customer service and we are currently looking for more colleagues for our Telia assignment. Here you will have the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we support each other. Does this sound like something for you? Welcome with your application!

About the role

As a customer service representative, you will:

• Represent our client Telia - one of Sweden's leading companies in IT and telecommunications.
• Receive incoming customers via phone and email. You will handle either service and billing inquiries or broadband support.
• Actively work with upselling in every customer interaction by identifying the customer's needs and offering the right solutions.

Employment type: Permanent employment with a 6-month probationary period.

Training: Basic training for 30 days combined with practical work.

Salary: Fixed monthly salary combined with commission-based bonus linked to your sales.

Working hours: Working hours are scheduled within Telia's opening hours, which are Monday-Friday 08:00-19:15 and Saturdays 09:00-17:15.

Start: Training begins on 06-03-2026, which is also the start date for employment.

We are looking for someone who:

• Has a high school diploma
• Speaks and writes fluent Swedish
• Speaks and writes English at a basic level
• Has good computer skills and preferably system competence
• Experience in service or sales is an advantage, but not a requirement

We are looking for someone who enjoys working towards clear goals and has a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in this role, you need to be curious and eager to develop in a highly flexible and forward-thinking environment.

Releasy offers:

• Secure employment with collective agreements and pension
• Career opportunities through Releasy's career ladder and internal development programs
• Health benefits and other perks for your well-being, such as discounts at local gyms
• At our office in Mjärdevi, there are good bus connections to Norrköping and Motala as well as free parking

Ready to take the next step?

Submit your application today! We process applications continuously, and the position may be filled before the application deadline.

Releasy uses a structured recruitment process to ensure fairness and quality. The process begins with selection questions to check the basic requirements. This is followed by a background check that you will be informed of before you decide whether to share it with us. Background checks are conducted to create a safe working environment for both customers and employees. Automated systems may be involved, but all decisions are made by people.

If you progress in the process, you will be invited to an interview, work tests, and digital reference checks to get a comprehensive view of your competence.

If you have questions about the position, please contact the responsible recruiter at [email protected] (mailto:[email protected])

We handle recruitment internally and kindly ask recruitment firms not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. We have over 40 years of experience in the industry and approximately 1500 employees in Sweden, Norway, and Finland.