Vacant job

We are currently looking for more amazing customer service representatives for our center in Lindholmen, Gothenburg!

Are you looking for an energetic and developing workplace? Are you attracted to helping others in a fast-paced environment with a wonderful community? Do you have the desire to learn something new and an interest in customer service? Then you are the right person for our team!

Responsibilities

In your role as a customer service representative, you will deliver exceptional support on behalf of our clients in the medical technology field. Your task will be to provide top-notch customer service, and your day will be filled with inquiries related to medical technology. The work is primarily conducted via incoming phone calls.

The customer service hours are Monday to Friday from 08:00 to 17:00. Therefore, the shifts will be during the day. The position starts with a paid training where you will learn both the technical aspects of the job and how to provide the best customer service.

About You

At Foundever, we believe that your personality is more important than your credentials and therefore do not require previous work experience. However, to fit in here, we believe you are positive and helpful, have good communication skills, and can make quick decisions. You are also efficient, take responsibility for your tasks, and easily adapt to new situations.

Requirements

• Fluent in Danish
• Good command of English in both spoken and written form
• Basic computer skills
• Completed high school education
• Clean criminal record

Preferred Qualifications

• Previous experience in customer service or another service profession
• Interest in medicine

About Us

As a global leader in customer support and customer interaction for products and business solutions, Foundever collaborates with the world's most beloved brands, from large companies to local startups, to design, build, and deliver competitive support in all our customer interactions.

At Foundever, we have 170,000 employees spread across 170 contact centers worldwide, helping 750 clients maximize customer experience and contribute to loyal customers.

Our corporate culture is permeated by our purpose: Create your best moments!

About the Position

Employment Type: Permanent position with an initial probation period of 6 months

Workload: Full-time

Start Date: April 13

Work Location: Gothenburg, Lindholmen

Salary and Benefits: Fixed monthly salary in accordance with our collective agreement, with the possibility of bonuses and wellness benefits.