Vacant job

We are delighted to announce we are seeking a commercial Account Manager to join our team as a Customer Service Leader (CSL). Within this role you are fully responsible for the Profit & Loss generated from Service and Maintenance activities delivered to the Nordic Nuclear Market. This means you will work closely with all supporting functions required for such deliveries. You will be the main customer interface, responsible for on-time, high-quality, and profitable deliveries to our Nordic customers. Additionally, you will oversee the continuous improvement of customer relations.

You will manage a small team of Customer Fulfillment Managers (CFMs) who, along with you, coordinate and run day-to-day operations, as well as deliver planned events and equipment to customer sites. From time to time, you may also manage your own projects or serve as the interface for projects executed by other departments or factories for your customers.

You will report financial, safety, and other business KPIs to the Service Director of Region 2, Area B.

Roles and Responsibilities

Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns across a variety of support services.

• Lead customer interactions and relationships.
• Manage a team of senior professionals.
• Drive market strategies.
• Use high levels of judgment to make decisions and handle complex tasks or problems across areas such as operations, product management, manufacturing, technology, and engineering. Assess the quality of information provided and ask relevant questions of stakeholders. Propose new solutions to problems that fall outside established parameters and provide recommendations.
• Utilize multiple internal and, when appropriate, external sources to help make decisions and develop solutions.
• Lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicate difficult concepts and influence others’ opinions on specific topics. Guide others to consider alternative viewpoints.

Profile

Required Qualifications

• Fluency in Swedish and English (spoken and written).
• Master of Science degree and several years of experience in the Power Service Business, or extensive experience combined with strong merits from the Power Industry.
• Proven skills in project or business financials.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership abilities.
• Strong Commercial experience.
• Ability to influence senior decision-makers as well as other stakeholders and coworkers.
• Demonstrated ability to analyze and resolve problems.
• Proven ability to lead programs or projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Strong financial knowledge.