Vacant job

We are now looking for someone with experience in 2nd line support who wants to take the next step in their career. We currently have an exciting assignment with our client in central Gothenburg, where you will have the opportunity to deepen your skills in 2nd line support, work with varying IT challenges, and be a key person in the service desk. If you can also start the assignment no later than 30/3 - this could be the assignment for you!

What we offer you

• Secure employment terms and a fixed monthly salary

• Long-term development plan as a consultant at Nexer

• Community through activities such as after works, lectures, and meetings with your Nexer colleagues

• Opportunity to work with market-leading clients in various industries

Your responsibilities

In the role of IT Service Desk Specialist, you primarily work with second-line support and assist users with various IT-related issues. You are an important part of ensuring stable IT operations and a high level of service.

Your responsibilities include, among others:

• Support to users on-site and via the ticket management system

• Support to external first-line support

• Account management and permission administration

• Troubleshooting client platforms, applications, and IT environments

• Documentation, procedures, and knowledge articles

• Participation in incident coordination during critical IT events

• Assisting users at the walk-in desk

• Support for both PC and Mac environments

We hope you

• Have several years of experience working in 2nd line support

• Have good knowledge of Microsoft 365 and AD/Azure AD

• Have experience supporting Mac and Android devices

• Have a good understanding of client environments, account management, and IT operations

• Are service-oriented, solution-focused, and structured

• Are fluent in Swedish and English, both spoken and written

• Can start the assignment no later than 30/3

Meritorious

• Experience in incident and problem management

• Experience with ITIL or similar frameworks

• Previous work in larger IT organizations

Who thrives with us?

To thrive in this role, we believe you have good analytical skills, take initiative, and are persistent when it comes to troubleshooting and problem-solving. We also believe you have good collaboration skills and enjoy working both individually and in groups, as you may work in various contexts as a consultant.

More about Nexer Infrastructure

Nexer Infrastructure (formerly Sigma IT Tech) started its operations in 2018 and specializes in one thing – talents in operations, support, and IT infrastructure. We help companies grow and future-proof their skills through flexible consulting services. Among our clients are many well-known players who are market leaders in their respective industries.

As an IT consultant with us, you will be well taken care of, and we care about your well-being. We place great importance on maintaining a good atmosphere in our group, including through joint activities such as lectures, after works, and lunch meetings. If you become a consultant with us, we will listen to you, your needs, and the direction you want to develop in.

Application

As selection is ongoing, we would like you to submit your application as soon as possible. We look forward to reading it!