Support Specialist at Västra Götalandsregionen

Do you want to contribute to creating Sweden's best healthcare and a sustainable society with growth throughout Västra Götaland? Västra Götalandsregionen is Sweden's largest public employer with the ambition to become Sweden's best public employer.

With us, you will have the chance to perform meaningful work for society and contribute to Västra Götalandsregionen's vision of 'the good life'. At the Corporate Office, we work daily to make a difference for patients, employees, visitors, and residents.

With responsibility for operation, support, management, and development of the IT systems used in VGR's operations, we help create the conditions for effective care. We are now looking for an engaged Support Specialist who is solution-oriented in interactions with users and customers. Take the opportunity to apply to one of Sweden's largest IT organizations.

Your Mission

In the role of Support Specialist, you will work in our customer support handling incoming cases from VGR employees. Support cases are primarily received via phone and chat but also through a case management system, covering everything from PCs, printers, and telephony to questions regarding server equipment and networks. You will have no upselling or other sales requirements; instead, we are looking for a colleague who has the ability to provide the best possible service to our customers. We will provide you with solid training and relevant education to equip you to resolve incoming cases efficiently and professionally.

What Can We Offer You?

With us, you will have the chance to perform meaningful work for society. We offer the opportunity to be part of a highly appreciated support department that actively works with knowledge transfer among colleagues to make each other successful. You will be part of a pleasant team with a positive team spirit that together aims to provide world-class support to our customers. VGR offers good development opportunities for its employees both professionally and personally.

IT Support 1 belongs to the office in Skövde, and there is the possibility to combine work from our offices and remotely.

To Succeed in This Role, You Need:

You have relevant post-secondary education or equivalent work experience and are accustomed to working in a technical support role over the phone. We are looking for someone who is a flexible and service-oriented problem solver driven by providing our customers with a positive customer experience. Through calm and secure communication, you assist our customers in the best possible way, and you express yourself well in both speech and writing. You are also a team player who enjoys solving varying technical challenges.

We see it as advantageous if you have technical competence in basic telephony and mobile management, PCs & printers, as well as networks and printers. We also wish that you have administrative experience and knowledge in documentation management, and that knowledge in LEAN and ITIL, as well as providing support in Office 365, is advantageous. It is also beneficial if you have operational knowledge in healthcare or experience with systems that are common across Västra Götalandsregionen.

It is important to us that you have a holistic view and that you stand behind and work according to our values:

• Together we make each other successful.
• We listen in. We listen out.
• Feedback contributes to our development.

Other

Interviews are conducted on an ongoing basis.

The position may be subject to security classification.

As one of Sweden's largest employers, we can offer the right person good career and development opportunities.

We strive for equality for all employees, ensuring they thrive in the workplace and maintain a good balance between work and private life.

About Västra Götalandsregionen

Västra Götalandsregionen exists for the people of Västra Götaland. We ensure that there is good healthcare for all. We work for sustainable development and growth, a good environment, improved public health, a rich cultural life, and good communication throughout Västra Götaland.

Västra Götalandsregionen actively works to digitize more working methods. To be part of the digital transformation, you should possess basic skills and be able to use digital tools and services. You can search for information, communicate, interact digitally, are risk-aware, and have the motivation to participate in development to learn new things.

Västra Götalandsregionen places all permanent employees in a state of readiness.

Want to Know More About Västra Götalandsregionen?

You can visit our introduction for new employees at the link https://www.vgregion.se/introduktion (https://www.vgregion.se/introduktion). You can also read more in the presentation at https://mellanarkiv-offentlig.vgregion.se/alfresco/s/archive/stream/public/v1/source/available/sofia/rs4011-467070786-672/surrogate (https://mellanarkiv-offentlig.vgregion.se/alfresco/s/archive/stream/public/v1/source/available/sofia/rs4011-467070786-672/surrogate).

Application

Västra Götalandsregionen prefers that you register your application via the recruitment system. If you, as an applicant, have questions about the advertised position or for specific and special reasons cannot register your information in a public system - please contact the contact person for the respective ad.

To staffing, placement, and recruitment companies and to you as a salesperson: We kindly but firmly decline direct contact with staffing, placement, and recruitment companies, as well as other external actors and sellers of additional job advertisements. Västra Götalandsregionen has contracted agreements.