Vacant job

Do you want to be the face of our company and create a positive experience for our customers? We are now looking for a dedicated case handler for our Service Center. With us, you will be part of a team that provides fast, professional, and solution-oriented service.

As a case handler at the service center, you are the first contact for the customer and play a key role in creating a positive experience. You meet each customer with a professional and engaged approach and guide them in a safe and service-oriented manner. You handle and follow up incoming cases via phone, email, and other digital channels. Your main tasks include:

• Customer service and reception

• Case management, switchboard operations, and fault reporting

• Member advice and support

• Internal service and ordering service

• Mail and invoice management

• Member and training activities

You are a communicative and self-driven person who enjoys helping others and has a positive attitude towards new challenges. Flexibility and teamwork are natural parts of your personality. Service is a central part of the role, so your interest and experience in providing good service are important qualities.

We see that you have a structured working method, good computer skills, and ease in learning new systems. You have a high school diploma and are proficient in both Swedish and English, both spoken and written. Experience in administration, customer service, or financial work is a merit.

We offer a permanent position at 100%, with an initial probation period of 6 months. The position is located at our office in Borås. Start date March 16 or by agreement.

With us, you will have a developing job in a member-owned organization where our core values Engagement, Security, Sustainability, Care, and Collaboration (ETHOS) are a living value base that shapes our work environment. HSB is an organization with broad expertise and good opportunities for personal development. Opportunities await you at HSB! As an employee at HSB Mellersta Götaland, you will have access to our employee benefits, ranging from wellness grants to vacation cottages in Tandådalen. Read more about all our benefits here.

Great! We welcome your application as soon as possible, but no later than February 20, 2026. Selection and interviews may take place on an ongoing basis.

If you have questions about the position, contact Cassandra Gustafsson, Head of Service Center, 010-451 31 39.

If you have questions about the recruitment process, contact Moa Vestlund, HR partner, 010-451 30 12.

HSB is a cooperative housing company that offers a complete range of services for property management, financial management, and new housing construction. We are a full-service contractor with our own property company and rental apartments. In addition to our housing cooperatives, we have a number of private property owners as satisfied customers. We are located in Jönköping, Kronoberg, Kalmar, Blekinge, Halland, and parts of Södra Älvsborg County.

We kindly but firmly request no contact from staffing and recruitment companies or sellers of additional advertising services.