Service Desk Technician at Ängelholm Municipality

Ängelholm makes the impossible possible – this is our vision that underpins our future development journey. We dare to think and test differently, to do the unique and unexpected. We know that we are best together and that it is through cross-border collaboration that we reach the furthest. We also know that Ängelholm is a place with unique opportunities for continued development.

Based on our agile organizational structure, we aim forward and upward. Do you want to be part of our journey?

The municipality is organized into four main missions. The main mission of the Municipal Management is centrally gathered functions within finance, HR, communication, customer service, and digitalization. With specialist competence and a holistic perspective, we coordinate, develop, and drive municipal processes and projects.

As a Service Desk Technician, you belong to the Digitalization Unit and report to the Head of Digitalization. The Digitalization Unit works across the municipality to lead, support, and coordinate Ängelholm Municipality's digital transformation. The Digitalization Unit is also responsible for the operation and management of the municipality's IT environment and infrastructure.

RESPONSIBILITIES

As a Service Desk Technician, you will be one of our important hubs in the municipality's IT support. You are the first contact when users need help via phone, email, or case management system.

Your tasks include, among others:

• Troubleshooting, support, and guidance within the IT environment
• Management of incidents, orders, and account administration
• Installation, configuration, and maintenance of clients and peripherals
• Contributing to improvements and development of our internal work processes
• Collaboration with colleagues within Digitalization and external suppliers

We are looking for someone who is:

• Service-oriented, solution-focused, and comfortable in user contact
• Detail-oriented, structured, and used to working in a fast-paced environment
• Interested in technology and has experience in IT support or similar work
• Familiar with working in case management systems and modern IT environments
• Enjoys working in a team where you both give and take, support your colleagues, and together drive the work forward

It is an advantage if you have:

• Experience in municipal operations
• Knowledge of Microsoft 365 environment
• Experience in networks, client management, or IT security

You communicate fluently in Swedish, both spoken and written.

QUALIFICATIONS

You have the ability to see the digital workplace from a holistic perspective and can communicate with both technicians and users in a needs- and solutions-oriented way that they can relate to and understand. As a person, you are detail-oriented, structured, and methodical, and have the ability to combine problem-solving with long-term planning. You are brave and have the power to implement improvements, and you possess the will, drive, and vision required to carry out the changes that digitalization enables.

To succeed in the role, you need drive, patience, good collaboration skills, and an understanding of both colleagues, municipal operations, and suppliers.

OTHER

Ängelholm Municipality aims to be an organization where employees thrive, develop, and want to stay. We strive to offer full-time positions for increased equality and attractive jobs.

To ensure the quality of the recruitment process and to communicate quickly and easily with you as an applicant, we ask you to apply via the link in the advertisement.

During the interview, you will need to verify your citizenship. You can do this with a passport or a personal certificate together with an ID document. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must show that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only occur after verification of the work permit, which is required according to the Aliens Ordinance.

For this recruitment, we have decided which recruitment channels we wish to use. Therefore, we kindly ask not to be contacted for further offers of competence mediation, advertising, and recruitment assistance.