We are looking for a Technical Support Specialist

We are looking for you who want to be part of an innovative and forward-thinking company. Join an innovative team that drives continuous improvement in precision instrumentation. We seek someone who is curious, solution-oriented, and wants to contribute to ensuring the highest quality and performance, both locally and globally. Shape the future of technical support with us!

ABOUT THE POSITION

Neko Health works to improve healthcare. Founded in 2018, Neko Health launched its operations in Sweden in 2023. Their vision is to transform healthcare by shifting the focus from reactive treatment to proactive prevention. By combining groundbreaking sensor technology with AI and medical expertise, they offer a unique full-body scan that can detect early signs of diseases before symptoms appear.

This role involves supporting all field and remote operations of precision instruments, from installation and maintenance to upgrades. You will ensure that feedback from the field drives continuous improvement and that NEKO adheres to healthcare regulatory standards. You will be part of a dynamic team working closely with R&D and field engineers to deliver state-of-the-art support. Neko Health highly values your personal qualities and interests; the willingness to learn and your own drive are crucial for success in this role.

What We Offer

We offer an opportunity to work in a high-tech environment where your curiosity and problem-solving skills are highly valued. You will have great opportunities for personal and professional development, including potential for travel and shaping your career path in a global context.

JOB RESPONSIBILITIES

Responsibilities

The role involves providing technical support for precision instruments, both remotely and on-site, to ensure optimal functionality and continuous product improvement.

• Maintain documentation and configurations for installations, upgrades, and ongoing support.
• Provide remote support to field service engineers with instrument issues (log analysis, diagnostics, troubleshooting) to maximize uptime.
• Guide field engineers to follow standardized processes and best practices.
• Collaborate with R&D, clinical teams, and other stakeholders to improve workflows and product reliability.
• Identify and communicate areas for improvement within the organization.
• Assist the functional manager with maintenance and upgrades of deployed instruments.
• Escalate complex or systemic technical issues to the functional manager as needed.

WE ARE LOOKING FOR YOU WHO

• Have a bachelor's or master's degree in mechanical engineering, aerospace engineering, or similar fields, or equivalent work experience.
• Have excellent knowledge of Swedish and fluent English, both spoken and written, as you will be working in an international environment.
• Are highly analytical with data-driven decision-making.

It is a merit if you have:

• Experience in DevOps environments, especially with Azure cloud services.
• Experience in instrumentation, technical support, or related fields.
• Ability for remote troubleshooting and diagnostics.

To succeed in this role, you have the following personal qualities:

We believe it is important that you are comfortable in a dynamic environment where changes happen quickly, and that you have a flexible working style. You need to be able to take significant personal responsibility and independently drive your work forward, while also having good collaboration skills as tasks vary between individual work and teamwork. We place great importance on having a strong service mindset and good problem-solving abilities.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will take down the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Neko's vision is to create a healthcare system that helps people stay healthy through preventive measures and early detection. By shifting the focus from reacting to symptoms to proactively preventing diseases, they strive to fundamentally transform healthcare.