Vacant job

SEB Kort is now looking for a new colleague to their customer service team. Here you will help SEB's customers and develop in a safe and inspiring work environment at the headquarters in Arenastaden, Solna, with art on the walls and a barista to make your coffee.

About the position SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and several co-brand partners. They offer services to both private and corporate customers and handle over a million customer interactions per year.

As a customer service representative, you will be part of the team that delivers top-class service to SEB Kort's customers.

Your main responsibilities:

- Provide support via phone and email. - Answer questions about invoices, transactions, complaints, credits, and interest rates. - Guide customers in SEB's digital services (website and app) - Ensure high quality and the best possible customer experience in every contact.

Here you will have the opportunity to develop your customer service skills in an exciting and educational environment.

SEB Kort is looking for someone who has a strong service focus, is results-driven, and has a professional demeanor. You thrive in collaborations and have a lot of contact with both customers and colleagues. In a changing environment like SEB, we value curiosity, quick learning, and taking responsibility for your own development.

Furthermore, we would like you to have:

• Completed upper secondary education or equivalent
• Fluent in German, Swedish, and English, and it is a merit if you also have Spanish language skills in speaking and writing.
• Approved background check

Additional information Start date: As agreed Client: SEB Kort Scope: Full-time, permanent employment with an initial probationary period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact for questions: [email protected]

We offer you Workz is a specialist in customer service and offers both training and ongoing training in communication, customer management, and business acumen, and you will be certified after completing the training.

You will receive a collective agreement, wellness allowance, and support from a dedicated operational manager.

We create a safe work environment where you as a consultant can grow, both personally and professionally. Application We value what you can do and your willingness to develop, rather than just looking at CVs. The first step in our recruitment process is therefore a matching test that is sent to your email immediately after application. To proceed, you need to complete the test, which takes a maximum of 15 minutes to complete.

Good luck, and we look forward to your application! About SEB For 160 years, SEB has believed in the power of entrepreneurship and innovation to create a better world. We support companies and individuals by providing the financial expertise they rely on — in both good and challenging times. With a strong customer focus, high quality, and an entrepreneurial mindset, we continually improve our services.

Read more: https://sebgroup.com/