IT Support Technician at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional system. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have great opportunities to grow and develop your skills according to your circumstances and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

RESPONSIBILITIES

We are looking for someone who wants to contribute to delivering and developing the IT department's support services for the 20,000 employees of the Swedish Prison and Probation Service and has an interest in IT and technology. You are driven by helping and educating others with digital tools and have a strong interest in understanding the needs and expectations of employees. The IT department works closely with probation services in the task of managing alerts about deviations among clients who are under electronic supervision.

As an IT support technician, you will work independently with troubleshooting and guide the employees of the Swedish Prison and Probation Service. Together with your colleagues at the IT service center, you actively work to support our users in a qualitative and efficient manner.

In your service role, you will deliver first-line troubleshooting and user guidance, primarily via phone and ticketing systems. You are the first point of contact for employees regarding questions and troubleshooting for the IT services of the Swedish Prison and Probation Service. In your role, you contribute to developing our working methods and processes. This also includes administration of permissions and orders.

QUALIFICATIONS

We are looking for someone who is service-oriented with a calm and accommodating demeanor. You adapt your communication to different people's needs, have a desire to help others, and strive to find solutions. Furthermore, you collaborate well with others, are attentive, and have a constructive approach. To thrive in the role, you maintain your composure, prioritize correctly, and act professionally in pressured situations while being able to distinguish between the personal and professional. Additionally, you plan, organize, and prioritize your work effectively while adhering to set deadlines.

For us, it is important that you share the fundamental values of the Swedish Prison and Probation Service regarding a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally with your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or equivalent, or other education combined with experience deemed relevant by the Swedish Prison and Probation Service
• Experience in service or other work experience deemed relevant by the Swedish Prison and Probation Service
• Experience in professional customer service, such as in phone support, reception, or retail
• Ability to express oneself well in spoken and written Swedish
• Good mobile and computer skills
• Technical interest

It is an advantage if you have:

• Experience in technical service or support within IT
• Experience in administrative work
• Ability to express oneself well in spoken and written English

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions relevant to the position. Answers to the selection questions and your CV will determine if you are qualified to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards of suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the governmental values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are classified in a security class, and a security review with background checks will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person specified in the advertisement.

We kindly but firmly decline direct contact from staffing and recruitment companies as well as sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.