Customer Support Agent - Norwegian Speaking

This is an assignment for you who speak Norwegian and want to work in technical support. As a Customer Support Agent, you will provide support to end-users and internal employees working in Aspia's business system and its integrated subsystems. Submit your application today - selection is ongoing!

ABOUT THE POSITION

Academic Work is looking, on behalf of Aspia, for someone who wants to work in technical support at a growing company in accounting, payroll, and tax. The company operates in a proprietary business system used by customers and internal employees. The role involves handling incoming cases via phone and email, focusing on case management, troubleshooting, and navigation during user issues.

We are looking for someone who can start immediately, where the assignment initially lasts six months with good chances of both extension and recruitment. You will be based at Aspia's office at St: Eriksplan, where there is an opportunity to work from home two days a week.

You are offered

An assignment at an industry-leading company in accounting
A close-knit team with a welcoming and inclusive culture, as well as an engaged Team Leader
Skills development in case management within customer service focusing on IT and finance
An engaged consultant manager from Academic Work who will support and coach you in your continued career

JOB RESPONSIBILITIES

Job Tasks

In the role of Customer Support Agent, you will handle cases for Aspia's customers in Norway, which includes the following tasks:

Handling cases via email and phone
First point of contact for end-users and internal employees when troubleshooting technical problems in Aspia's business system and its integrated subsystems
Maintain collaboration with Second Line and other cross-functional teams
Contribute to the development of processes and routines

WE ARE LOOKING FOR YOU WHO

Have fluent knowledge of Norwegian in speech and writing
Have very good knowledge of English in speech and writing
Have previous experience in customer support
Have good system and computer skills

It is meritorious if you have:

Education in finance and/or background/interest in IT
Previous experience in accounting and/or business systems

We will place great emphasis on your personal qualities and your potential in the role. Therefore, we see that you possess the following personal qualities:

Service-oriented
Solution- and quality-oriented
Communicative
Responsible and driven

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.