About the Role

Are you ready to become part of a dynamic team that puts customer experience at the forefront? We are looking for an engaged Customer Solution Specialist who wants to help Retriever's customers succeed through innovative support and training solutions!

As a Customer Solution Specialist, you will play a crucial role in supporting and strengthening relationships with the company's largest and most strategic customers. You will be an important part of our Customer Solutions team, where your focus will be on delivering tailored solutions, building long-term relationships, and ensuring our customers get maximum value from our services.

In this role, you will have the opportunity to:

Work closely with the company's largest and most strategic customers.
Be part of an engaged team that values collaboration and knowledge sharing.
Influence product development and contribute to long-term customer success.
Develop within your role and become an expert in your areas of responsibility.

Retriever is located in beautiful offices by Humlegården in the city. Your colleagues are a wonderful group with their hearts in the right place. They offer you a flexible workplace, allowing you to work according to their hybrid model, both from home and in the office, competitive conditions, and a good balance between work and leisure. There are also great opportunities for internal growth and development.

Your Responsibilities

Your main responsibilities include:

Support and Customer-Centric Solutions: Build and maintain trusting relationships with our customers. Through regular contact and a customer-centered approach, you ensure that their unique needs are met.
Expert Support: Identify customer needs and propose solutions that enhance the customer's use of our products and services.
Specialist Knowledge and Development: Develop expertise in one or more of our business areas and act as a superuser, supporting both customers and internal teams with specialist knowledge.
Product Development and Feedback: Collaborate with product owners and the development department to test and improve new features. You share insights from customers to ensure that our services meet market needs.
Knowledge Sharing and Documentation: Contribute to building the organization's knowledge base by documenting processes, sharing insights, and developing training materials.

Your Profile

We are looking for someone who:

Has experience in support and customer relations within the B2B segment.
Is communicative and has the ability to build trusting relationships.
Enjoys combining strategic thinking with practical problem-solving.
Is analytical and proactive, with a desire to constantly improve and develop.
Has a strong technical understanding and preferably experience collaborating with development and product teams.

About the Company

Retriever is the leading company in the Nordics for data analysis and communication insights. They have been at the forefront of the digitalization of the media monitoring industry for over a decade, by launching the latest technology on the market and adapting their operations to the ever-changing data landscape.

Their driving force is to understand their customers' realities, to provide them with better insights that ultimately lead to better decision-making. Retriever's goal is to become their most valuable supplier in business intelligence.

About Us

In this recruitment, Retriever collaborates with the recruitment company Recruitive. Contact recruitment consultant Christian Gerdén for questions about the position, [email protected]

Apply today, selection is ongoing.