Licensed Pharmacist with a Focus on Customer Service

As a licensed pharmacist with us, you get a unique opportunity to combine your pharmacy expertise with a key role in our customer service! This is the perfect position for you who want to develop, have variety in your daily work, and contribute to creating a world-class customer experience – both digitally and in physical interactions 🌟

With us, you get the best of both worlds – for real! As a pharmacist, you will work 50% in our customer service and 50% at our pharmacy in Skövde. We offer flexibility in placement; you do not need to be at the same pharmacy where you work. For example, you can work as a pharmacist at our pharmacy in Skövde, but have your customer service placement at another Kronans pharmacy in the area where you live or that suits you better.

This combined role is suitable for you who thrive on variation, have experience from working in the prescription department at pharmacies, and are now seeking development while contributing to a world that feels good 🧡

📞What you do in the role of pharmacist within our customer service:

• First contact and handle comprehensive customer service inquiries.
• Handling prescription-related questions: you will assist customers with booking prescriptions at both local pharmacies and via e-commerce.
• Care sales: listen to the customer's needs, quickly identify new trends and demands, and improve the offering.
• Work towards jointly set KPIs: such as NKI, NPS, AHT, and ACW.
• General RX-related questions: include dialogue with our pharmacies or our e-commerce.

🏥What you do in the role of pharmacist at the pharmacy:

In this role, you will have the opportunity to work at our pharmacy in Skövde.

• Advising and selling medications and self-care products: you will help customers both with self-care and prescriptions.
• You assist your customers in achieving good medication use and health.
• Care sales: listen to the customer's visible and hidden needs through needs analysis.
• Work towards jointly set KPIs: such as NKI, NPS, self-care packaging/customer, EMV, and more.
• General pharmacy-related tasks: inventory management, campaign work, revisions, sustainability, and more.
• You actively participate in reporting and following up on productivity and other goals.
• You contribute to good cooperation regarding processes and efficiency together with warehouse staff, team leaders, and functional managers.

We offer a permanent position with an initial probationary period. Your nearest manager will be one of our five Team Managers, and you will be employed in our customer service organization. Working hours may vary, and we are responsive to any requests.

Your application

If this sounds like the right challenge for you, do not hesitate to send your application to us. Selection and interviews will take place continuously. In your application, we would like to have your CV or your LinkedIn profile. Cover letter? You can skip that! We are interested in your skills; getting to know you will happen during a possible interview.

At the end of the recruitment process, we apply a background check on all individuals we wish to employ, regardless of role or function. Since we only apply this to the final candidate, we will provide more information about it later.

Warm welcome with your application! 😊

The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a big difference together. The pursuit of feeling good is something we share with our union partners, and together we work for a world that feels good. To get in touch with union representative Gunilla Andersson, email [email protected] alternatively Verdi Sawma, email [email protected] as well as union representative Aisha Karimi from Sveriges Farmaceuter, email [email protected].

So which path do you want to take to discover your full potential? Lead, broaden, or deepen – the choice is yours!

We believe that every employee has their own unique journey to make, and we are here to support you on that journey. Through Må-bra conversations and our competence time plan, we tailor a development path that suits you. Maybe you want to become the pharmacy's star in customer service, or perhaps you are tempted to dive deeper into our digital world? The possibilities are endless! 🚀