Do you want to help improve the world – for real?

Then you might be the one we are looking for.

Do you have experience in a support function? Do you have knowledge and experience in providing support for computers, mobile phones, and system solutions, and are you passionate about delivering personal service? If so, we can offer you a varied position alongside knowledgeable colleagues in a dynamic environment.

About us

At JAG Personlig assistans AB, we work every day to create the highest possible quality of life for our clients/assistance users. We are now looking for another colleague to join our technical support team who wants to help shape and ensure that the operations run smoothly and efficiently.

About the role

In this role, you will provide service and support to our employees and assistants. You will be part of the central support function Technical Support, which manages and is responsible for our central digital Microsoft environments.

You will work with:

• Support for computers, mobile phones, and system solutions.
• Administration of our central digital Microsoft environments.
• Handling incoming cases via visits, phone, email, and forms.
• Documentation in the case management system.

As part of the Digital Development department, you will be one of about ten colleagues who together drive the development of our working methods forward. Here, you will work in a fast-paced environment filled with energy, handling many different cases and contact points that make your everyday work both varied and educational.

You will work in a dynamic environment with many parallel cases and will also become an Object Specialist within the framework of our PM3-managed governance.

Your background

We are looking for someone who has:

• A high school diploma and preferably a post-secondary education related to IT.
• Experience in IT/technical support or customer support. Previous experience in service work where personal service has been a central part of the role is considered a strong merit.
• Good general IT understanding and knowledge of the functionality of mobile phones, laptops, and system solutions.
• Experience working in a case management system.
• Excellent ability to express yourself in Swedish and English, both verbally and in writing.

It is advantageous to have experience working in environments with many simultaneous processes, a fast pace, and clear deadlines, as well as competence in MS O365, Azure, Device Management, networking, knowledge of printer settings, familiarity with Active Directory and access control, as well as project management.

Your qualities

You stand behind JAG's values – Genuine, Energetic, Knowledgeable, and Supportive – and work with a holistic view and the best interests of the organization in focus.

You collaborate well, share your expertise, and are open to others' perspectives. You take initiative, work independently, and find constructive solutions even when the pace is high.

You are secure, stable, and have good self-awareness. You work in a structured, meticulous, and service-oriented manner, and communicate clearly and attentively. You are flexible when circumstances change and see opportunities for development. You also have an interest in technical development and like to stay updated in the field.

We Offer

With us, you will work in a values-driven organization where innovation and quality go hand in hand. We believe in balance, development, and providing you with the conditions to succeed in your role. You will be part of an engaged team that makes a difference – every day.

We are located in central Stockholm but also offer opportunities for hybrid working to some extent. Collective agreements, wellness benefits, and other perks are included.

The position is a permanent employment with a 6-month probationary period.

Start date: As soon as possible or by agreement.

Your employer will be JAG Personlig assistans, an assistance cooperative for people with intellectual disabilities and Sweden's largest private assistance provider operating without profit motives. As an employee at JAG, you make a difference every day. Read more about us at JAG.SE

The application deadline is February 15, 2026. Interviews will be conducted continuously, and the position may be filled before the application deadline. Therefore, please submit your application as soon as possible! As part of our recruitment process, we always conduct a background check before employment.

If you have questions about the position, please contact Victoria Marks, Acting Head of Digital Development, via email at [email protected]

JAG Personlig assistans is Sweden's largest private assistance provider operating without profit motives. The assistance is specifically designed for people with multiple significant disabilities, one of which is intellectual ability. We take pride in our assistants and want you as an assistant to thrive, want to stay long-term, and develop. We are present throughout Sweden and have sister companies in Norway and Finland.

Welcome to join us!

Do you want to know more about the profession of personal assistant?