We Show the Way When Life Changes

In our work, we encounter both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations when life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest farewell. A last personal goodbye.

A Job Close to Life and Death

As a customer advisor/representative, you build trust and confidence with our customers and are the guide in a time that for many is filled with grief and uncertainty. Working with funerals is varied, eventful, and requires a good understanding of people's different needs. You take full responsibility for planning and adapting the ceremony according to the customer's needs and wishes while always having the support of colleagues nearby. Some of the tasks include:

• Meeting relatives and providing advice on planning and conducting the funeral ceremony, including choosing the type of ceremony, coffins, urns, and other details
• Preparing cost estimates, managing invoicing and payments
• Coordinating and communicating with external suppliers such as florists, parishes, faith communities, and authorities
• Acting as a representative in churches, chapels, and other gathering places in connection with ceremonies
• Handling the deceased in connection with, among other things, wrapping and burial
• Providing support and practical guidance to relatives throughout the funeral process, from the first meeting to subsequent follow-up

For our customer area in South Stockholm, consisting of offices in Huddinge, Tumba, Skärholmen, and Södertälje, we are looking for an engaged and flexible colleague who will be based at the Skärholmen office. Within the customer area, we work as a team and help each other, which means you will have the opportunity to work across the entire customer area.

The position is a permanent full-time employment starting upon agreement. We apply a 6-month probationary period.

What You Bring

• Experience in service and/or sales
• Experience working with a customer focus
• Good administrative skills and familiarity with various business systems as well as the Office suite
• Have a B driver's license and access to your own car.

We consider it an advantage if you also:

• Speak multiple languages
• Have experience in our or related fields.
• Have experience working with different cultures

Who We Are Looking For

We always focus on the customer's needs and wishes. This means you need to have a strong commitment to the customer, be confident in your skills, and meet people with care and understanding. To manage and create security in difficult situations, you need to be attentive, communicative, and clear. The ability to make business decisions is also an important part of the role. We always strive to develop and improve, and therefore we believe you are curious about others' perspectives, enjoy changing things for the better, and take your own initiatives for development.

In this role, you will handle a large funeral vehicle and therefore need to feel comfortable in traffic. Heavy lifting is also involved, so good physical fitness is important.

What We Offer

With us, you have the opportunity to strengthen both your personal and professional development. We invest in skills development and have training programs for new employees and courses for those who want to specialize. Some of our other benefits include:

• Collective agreement including insurance & occupational pension
• Employee discounts
• 4,000 SEK in wellness allowance each year
• Subsidized lunch with Rikskortet

How to Apply

The application deadline is 2026-02-08. As we review applications and invite for interviews on an ongoing basis, the position may be filled before this date.

If you want to know more about the role or Fonus, do not hesitate to contact:

Petra Barck, Area Manager at 072-536 97 40 or [email protected]

Union representatives, Handels at [email protected]

We look forward to your application!

Fonus – part of Fonus economic association
We are Sweden's most hired funeral agency. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our start in 1945, we have developed with long-term thinking in two main areas; funerals and law. Fonus operates as an economic association and our common goal is to offer affordable and quality services. Within the Fonus economic association, in addition to Fonus, there are Familjens Jurist, Momento agencies, as well as Farväl and Fondkistan.

Read more about us!