Vacant job

About MSC

As the world's largest shipping company in container freight, MSC has offices in over 155 countries. With access to an integrated network of resources for road, rail, and sea transport spanning the globe, MSC delivers global service with local knowledge. MSC Sweden AB manages the Swedish operations from the office in Gårda, Gothenburg, and has just under 100 employees.

About the position

The advertised position is a parental leave cover in one of our import teams and extends until August 2026.

In the role of customer service representative, you will have daily contact with our customers. Here, we handle everything that is important for our customers, such as their bookings, answering questions and requests, managing invoices, and providing the service and products that the customer needs. We are with them every step of the way. Sometimes problems arise, and we are always there to listen to our customers and help find good solutions. We nurture our relationships with our customers, and all our employees have their own customer responsibility. We see it as an advantage to work over the phone and with digital meetings, although email and business systems are part of everyday life.

Are you our next colleague?

In addition to enjoying customer contact, we would like you to have worked for a couple of years in a similar role. If you have a few years of experience in transport or shipping, it could be beneficial. You are flexible and take the initiative to help both customers and colleagues. You are receptive to others' opinions and experiences and are curious and driven to develop in your work. We are both local and global, so you speak and write both Swedish and English fluently; this is a requirement for daily communication with our customers and colleagues around the world. You have no problem working in various business systems, and we would like you to have experience working in Excel.

Finally

Do you think the position sounds perfect but are worried that you lack experience in shipping? You can relax. It is not an absolute necessity; we know that you can still fit the role. What is important to us is that you enjoy customer contact and are willing to fight for the customers' sake. That is how our company grows. Like all other industries, we are working on digitization to make life easier for our customers. We believe in making a difference for our customers with a personal, local presence. So with the right attitude and qualities, and of course the willingness to roll up your sleeves to succeed, we will go far together.

Don't wait too long; we start the recruitment process immediately - warmly welcome your application!

We only accept applications through the system. If you have any questions, please contact Nicklas Fredriksson, Customer Service Director, via email. Nicklas's email address is [email protected].

The last day to apply is January 24, but the position may be filled before then!