Vacant job

Do you have experience in IT and first line support and want to take on new challenges? Are you passionate about providing excellent service to customers? Then this assignment could be perfect for you! Welcome with your application below.

About the assignment

We are now looking for employees in first line support for our client, who operates in the public sector. The assignment starts in March 2026 and is expected to continue thereafter. The scope is full-time and the placement for the assignment is on-site at the client's premises in Umeå. Working hours are weekdays between 08:00-16:30.

Before the start of the assignment, a security interview and background check must be conducted.

Your responsibilities

In this role, you are the face of the IT unit, providing support and answering questions regarding IT and telecommunications. The first line support currently handles about 800 cases per month. You will primarily work via phone and computer, but visits from agency staff may occur. The IT unit's area of operation includes user support, server operations, networks, storage/backup, system administration, and IT security. Therefore, we expect you to have good knowledge and experience in this area. Furthermore, the IT unit is responsible for video systems, the telephone exchange, mobile phones, printers, and copiers.

Your qualifications

• Completed high school diploma

• 1 year of work experience from previous user support roles

• Good knowledge of general IT support/troubleshooting and user support

• Knowledge of Windows, MS Office, Linux, Active Directory, client hardware

• Fluent communication in Swedish, both spoken and written

• Good social skills

What we offer you

As a consultant at Bemannia, you will receive:

⭐ Close contact with your consultant manager ⭐ Opportunities for more exciting assignments ⭐ Experience in educational workplaces where your skills make a difference ⭐ Secure employment conditions

🔭 Read more about what it’s like to be a consultant with us here: Working as a consultant through Bemannia

About the application

Apply for the position by clicking on the apply button below. Please upload your CV in Word format and in Swedish. Selection and interviews will be ongoing, and the position may be filled before the application deadline, February 1, 2026.

We do not accept applications via email, but if you have specific questions regarding the position, these will be answered by the responsible recruiter, Pernilla Gärdén, [email protected]

For general inquiries regarding your application or our recruitment process, you can reach us during office hours at 072-175 40 00.

Bemannia is a publicly traded and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts in Organization & Leadership, PR & Information, Marketing & Sales, Economics, Law, HR & Personnel, Real Estate & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized Staffing and Recruitment Company and has collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Management System for Quality, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Management System for Occupational Health and Safety, and SS-ISO/IEC 27001:2022 Management System for Information Security.

The management of the company has been active in the industry for 40 years.