Customer Service Representative at Martin & Servera

The Martin & Servera Group consists of thirteen companies with strong brands specializing in various parts of the wholesale chain. Martin & Servera AB is the parent company that gathers central functions as strategic and operational support for the different businesses. We are driven by a vision of sustainable transport with consideration for people, animals, and the environment. We are now looking for someone who is motivated to provide professional service and appreciates a role where your solution-oriented thinking can shine.

What will you do?

As a customer service representative, you will assist our customers and ensure they receive professional service, requested help, and resolve any arising issues. You will handle returns, complaints, and take all necessary actions to effectively resolve each complaint case.

You will ensure that cases are escalated within the organization, which involves a lot of contact with employees in other functions of the company such as finance, supply chain, transport, and warehouse. No two days in customer service are the same, and during busy periods, you will handle many different cases simultaneously.

What are we looking for in you?

We see Martin & Servera as a gigantic team effort, where all parts are important. For the team effort to function and develop, we need the very best administration around our operations. Part of this administrative team is our customer service. We believe that you who start working with us appreciate structure, love service to both customers and colleagues, and are not afraid to constantly invent and refine existing solutions.

To succeed, we believe that you:

• Have at least a high school diploma, and we would like you to have experience in customer contact and service combined with administrative tasks.
• Have worked in service, preferably with experience in handling cases that arise when something goes wrong. Therefore, you are a person with a fantastic ability to solve problems in a simple and solution-focused way with the customer in mind.

If you also have knowledge and interest in the products found in restaurant kitchens, it will make your work even more enjoyable and educational. You learn different systems, routines, and processes easily. If you have the ability to make quick decisions, take initiative, and enjoy working in a sometimes fast-paced environment, you will thrive in this role.

Your workplace

In Norrköping, about 470 employees work. We sit in bright, fresh, and environmentally friendly offices with an open floor plan.

The customer service team currently consists of 15 employees and is part of the logistics organization in Norrköping and Enköping. Our team has a good mix of ages and competencies. We adapt and keep our spirits up when things may not go as planned. We communicate with each other and are clear in our feedback. This way, we lay the foundation for a good collaborative climate every day. Most importantly, we have fun at work!

You will enjoy appreciated employee benefits such as a generous wellness allowance and breakfast/lunch subsidies.

Selection Process

Martin & Servera is an employer that actively works for diversity and sees differences among people as a strength. We want to reflect the society we operate in and seek people of all ages and from all parts of the world.

We use personality tests in all our recruitments. We do this to compare candidates who meet the basic requirements as objectively and fairly as possible, without biases or preconceived notions based on gender, age, or origin. You can read more about the tests and our selection process here. As part of the recruitment process to ensure a safe and secure workplace, we also conduct background checks.

Warm welcome with your application!

Employment type: Temporary, full-time, beginning of April/May to the end of August 2026, with the possibility of extension.
Employment rate: Full-time
Working hours: Daytime, weekdays from 8 AM to 5 PM
Start date: April/May
Application deadline: 2026-02-05. We work with ongoing selection.
Address: Ströbogatan 28, 616 34 Åby
Contact: For questions about the position, contact Customer Service Team Leader Cattarina Eriksson, [email protected], for questions about the selection process, contact HR Partner Susanne Bäckström, [email protected]

Union representative (Unionen): Roger Lönn, 0761-199835

Together, we at the Martin & Servera Group make a difference for everyone who loves food and drink. With consideration for each other, our customers, and everyone's future, we make each day a little better. And as an employee with us, you are an important part of our success. At Martin & Servera, we grow and develop together while everyone is important and gets to take their place. We are a family-owned group with over 3000 employees. Here, your experiences, ideas, and knowledge are valued. Welcome to us.