Claims Adjuster Wanted at LF Stockholm

Are you an independent problem solver looking for your next challenge in claims adjustment? Are you motivated by handling tricky cases and compiling information into a comprehensive picture? Do you also want to help people in difficult life situations? Then you are the one we are looking for!

About the Job

As a claims adjuster, your main task will be to investigate our customers' right to compensation for illness, accident, or assault injuries. The goal is for the customer to feel satisfied with our handling of the case, regardless of whether they receive compensation or not. You do this by showing interest and being attentive to the customer's needs, being empathetic and understanding of their situation, and communicating conditions and outcomes clearly and fluently. All customer meetings are conducted via phone or digitally. Having satisfied customers is our top priority. It is important that you are a good communicator, as this has a significant impact on customer satisfaction.

Your Responsibilities Include:

• Handling incoming cases via phone, email, and digitally.
• Investigative work to gather relevant assessment materials such as medical documents and current applicable conditions.
• Independent analytical work.

Claims adjustment in illness and accident presents particular challenges as cases often extend over long periods and have many different aspects that must be taken into account. No case is like another, and different conditions apply in individual cases. This requires self-leadership and independent analytical work.

Who Are We Looking For?

What you want to achieve may be more important than what you have done before. We place great importance on your personality, attitude, and mindset.

To be successful in this role, we believe you have:

• A high degree of self-leadership to drive cases from start to finish.
• A structured approach to keep together and drive long-term cases.
• An empathetic and helpful attitude to see situations from the customer's perspective.
• The ability to explain complicated conditions and prerequisites in a pedagogical manner, both verbally and in writing.
• A few years of experience in claims adjustment.

We also welcome experience in:

• Claims adjustment in illness and accident.
• Structured collection of relevant information, such as journals, medical documents, police reports, or other materials that will form the basis for decisions.
• Participation in and driving improvement projects.
• Independent work and driving processes.

We Offer

With us, you will help people when they need it most – when someone has had an unfortunate incident. We actively work to develop our claims operations to meet customer expectations both today and in the future.

You will be part of a team characterized by professionalism. A team that values what you have to contribute to the common development and with good opportunities for knowledge exchange.

Information and Application

Interested? Welcome to submit your application, and we will tell you more!

The position is full-time with a start date to be agreed upon. You are welcome to submit your application as soon as possible. We only accept applications via our recruitment system.

You will be located in our brand new, modern premises at Valhallavägen 215.

If you have questions about the position, please contact the recruiting manager Jowita Forsberg, [email protected] (mailto:[email protected]). Union contact person for Forena is Liselotte Lilja and for SACO Annika Lundfors, vxl. 08-562 830 00.

Welcome to LF Stockholm

Our vision to become Stockholm's most beloved company drives our development, and the way there is through our employee and leadership culture. Employee engagement means curiosity about each other, and we see the benefits of being different and contributing with various experiences and perspectives. We are self-driven and open to constant learning by actively sharing knowledge with each other. We work with direct feedback, acknowledge when we do something well, and celebrate successes together.

This is What It's Like to Work with Us

At LF Stockholm, we have an open and welcoming corporate culture that is based on our four values:

• Drive - Because we need to be action-oriented to succeed.
• Collaboration - Because we create the most value together.
• Curiosity - Because we want to develop and create new opportunities.
• Care - Because we care about each other, our customers, and our environment.

These serve as the compass that guides us in our daily work and permeates everything we do. From customer meetings and sales to employee conversations and team activities. Of course, we hope that you, just like us, recognize yourself in this description.

Read more about our corporate culture, benefits, and what it's like to work with us here.