Vacant job

About the Role

As a Customer Support Representative, you will work for the Uber Rides team with varying tasks and manage multiple parallel activities. In your role, you will primarily support the Swedish and Nordic markets with contact to customers and partners.

Your responsibilities include, among other things, internal and external communication and support for customers. You will mainly work via email, but outgoing contact via phone and chat may occur. Initially, you will exclusively work at Uber's office in Stockholm/Solna. After the initial three months, you will have the opportunity to work remotely a couple of days a week.

In your role as customer support, your main tasks will include:

• Support for Uber's customers in the Nordic market
• Internal and external communication

The customer support position is a full-time consulting assignment with an immediate start and lasts for 6 months with a good chance of extension. Working hours are scheduled from 8:00 AM to 5:00 PM and work every other weekend.

About You

We are looking for someone with previous work experience in customer support or equivalent. You should have a high school diploma and possess very good skills in Norwegian, English, and Swedish, both spoken and written. It is important for the position that you have previous experience in a similar role and good computer skills.

Furthermore, we see that you are a proactive and initiative-taking person who is willing to take on new tasks and drive your own projects. You have a distinct ability to handle many inquiries simultaneously, are flexible, and have high integrity. This requires that you have good social skills and enjoy a large network of contacts.

Requirements for the position include:

• Experience in customer service/support or equivalent
• High school diploma
• Fluent in Norwegian, Finnish, or Danish, both spoken and written
• Fluent in Swedish and English, both spoken and written
• Computer proficiency
• Proactive, problem-solver, and communicative.

We will place great emphasis on personal suitability.

Contact Information

If you have questions about the position or the recruitment process, please feel free to contact us at [email protected] (mailto:[email protected]).