Vacant job

Do you want to kickstart your career in banking and finance? Länsförsäkringar Bank is now looking for dedicated customer service representatives for our Telephone Bank in Borlänge. With us, you will have the chance to develop in a future-oriented industry and deliver top-class customer service every day. Welcome with your application!

In the role of customer service representative, the phone is your primary tool as you assist our customers with everything from BankID and payments to stock and fund matters. You work independently but are part of a close-knit team of 12-14 people.

The working hours are scheduled from Monday to Sunday between 07:30 and 22:15, which means both evening and weekend shifts. The schedule is fixed and cannot be individually adjusted.

With us, there are great opportunities to grow – you can take on more complex customer matters through other channels, functional support, or leadership roles.

More information about the positions:

Full-time:

The position is a permanent employment that starts with a 6-month probationary period. You work full-time on a rolling schedule, Monday to Sunday between 07:30 and 22:15, year-round. You will receive your schedule four weeks in advance, which gives you good foresight.

Temporary:

We also offer temporary employment by the hour as agreed. This means you can work extra as needed, for example during weekends, evenings, or peak periods. Your schedule is always planned four weeks in advance, which gives you good foresight. Please note that the introductory training takes place full-time during the first four to six weeks, which you need to be able to participate in even if you are applying for a temporary position. The following will make you successful in this role:

• At least a high school diploma
• At least 18 years old
• Very good knowledge of Swedish and English, both spoken and written

It is also advantageous if you have:

• Experience in customer service via phone or other customer-facing roles
• A degree in a relevant field

As a person, you are service-oriented, pedagogical, and professional in your approach. You are curious, driven, and motivated by working towards clear goals. Flexibility and adaptability are important qualities, and you thrive in a changing environment. You do not need to know everything from the start – we provide you with a solid introduction to help you feel secure in your role.

The start date for the positions is 16/2–2026

Contact information:

Recruiting manager:

[email protected]

Union representative Forena:

[email protected]

Union representative Akademikerföreningen:

[email protected]

Does this sound exciting? Then we want to know more about you! Welcome with your application today. We are continuously working on this recruitment and may fill the position before the application deadline.