Operations Operator at the Swedish Customs Operations Center

Do you want a varied and important job in an exciting environment where you contribute to creating a safe and secure society? Then the job as an operations operator at the Swedish Customs Operations Center is for you!

The Operations Center is organizationally part of the Swedish Customs Control Department but supports the entire event-driven operational activity. The Control Department has a broad mandate to ensure that only approved goods pass Sweden's borders. The mission involves conducting customs controls on imports and exports where the Customs Authority looks for goods that violate restrictions and also to ensure that the correct customs duties and taxes are collected. The mission also includes stopping or seriously disrupting organized crime and ensuring competitive neutrality. The operation runs 24/7, all year round.

About the position

In your role as an operations operator at the Customs Operations Center, you assist the on-duty commander in daily operations. For example, you are responsible for maintaining the situational awareness of the operational activities. You also work with communication and service to the Customs operational staff, case handlers, and the public. You assess incoming information, handle alarms, process various types of permits, and assist operational staff with support in arising questions.

Incoming information is documented, administered, assessed, and shared with operational staff for action when necessary. The Operations Center serves as the Customs Authority's contact point for both national and international contacts.

Are you the one we are looking for?

We are looking for someone who has:

• Completed and approved secondary education or equivalent that the employer assesses as equivalent.
• Good ability to express yourself verbally and in writing in both Swedish and English.
• Approved vision and hearing
• Driver's license B
• Good knowledge of the Office suite
• Good IT skills and you are a frequent user of various IT systems
• At least three years of relevant work experience

It is an advantage if you have:

• Experience working as an operator at an operations center
• Language skills
• Completed and approved basic training within the Customs Authority or other training that the employer assesses as equivalent
• Experience with the Customs Authority's operations
• Signal protection

Personal qualities

As a person, you are…

• Positive, solution-oriented, and driven.
• Have excellent collaboration skills, attentive to colleagues and the needs of the organization.
• Good ability to express yourself in a structured and clear manner in both spoken and written Swedish and English
• Flexible with the ability to adapt to changing circumstances
• Responsible and structured.

We place great emphasis on personal suitability!

We offer you

By working at the Customs Authority, you have an important job where you contribute to a safe and secure society. We highly value well-being and professional development and strive for you as an employee to have a good balance between work and leisure. With us, you will have secure employment conditions, and our benefits include wellness grants, subsidized medications, and good vacation and pension conditions.

Other

The position involves shift work with 12-hour shifts and periodic planning.

Reference number: TV-2025-28837

Location: Stockholm

Employment form: The employment is a permanent position

Start date: By agreement

We have high demands on our employees' security and confidentiality awareness. Before a hiring decision is made, you will undergo a drug test and background check. Security clearance with a register check according to the Security Protection Act will be conducted before employment, as the position is classified. The Customs Authority is a total defense authority, and upon hiring, you may be placed in a war position within the Customs Authority.

The Customs Authority values the qualities that contribute to the organization by having an even gender distribution and ethnic diversity.

For more information and application

Inquiries about the position can be made by Jasmin Palm, tel. 08-456 57 95. For questions about the recruitment process, you can call the Customs Authority's HR support at tel. 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Elisabeth Eriksson, tel. 08-405 00 69 and for Saco-S Lena Edehag, tel. 08-456 58 68

Your application with an accompanying cover letter and CV/resume must be submitted to the Customs Authority by 2026-01-18. You apply via the electronic application form below.

We kindly ask for no contact with staffing and recruitment companies or advertisers of job postings.

The Customs Authority is a government agency that controls the flow of goods across Sweden's borders. With the vision that only approved goods should pass the border, we prevent illegal goods from entering the country and contribute to a safer society. We simplify trade with other countries and lay the foundation for increased growth and competition on equal terms. The Customs Authority, founded in 1636, currently has about 2,600 employees and is led by the Director General of Customs, Johan Norrman.