Vacant job

We are now looking for a support technician for our product support at the head office in Järna.

Job Description

In the department, we are five people who provide support to our field technicians as well as our stores and resellers across the country. We provide support via phone, email, and our ticketing system.

The tasks also include contacting suppliers to manage cases. We investigate and test products and also help assess and solve problems on-site at the end customer when needed. Generally, it is about 65% office time and 35% practical work.

We conduct training for the technicians who collaborate with us and also work with our product managers and purchasing department regarding spare parts, manuals, and testing new products.

Who are we looking for?

We are looking for someone who enjoys helping to solve problems, always with a friendly approach and a customer focus.

You have a technical background, can easily understand various issues, and can use a multimeter for troubleshooting. You are collaborative and solution-oriented. You are currently working in technical support or some form of product service for end customers in the field. If you have worked with hot tubs, that is a significant advantage.

In your daily work, you often encounter cases that require quick feedback and solutions. You need to be able to prioritize and take your own initiatives based on what you see needs to be done.

You have good communication skills in both spoken and written form. In the work of providing support and assessing cases, it is important that you speak and write Swedish fluently. You also need to be able to communicate in English as communication with our suppliers often occurs in English.

You have a B driver's license as travel in the job is required.

Interviews are conducted on an ongoing basis.