Vacant job

In Söderköping Municipality, we want to create joy of life. Every day. This is our vision and something we strive for. Here you are offered opportunities and challenges in an attractive, smaller municipality, strategically located close to the university cities of Norrköping and Linköping. Participation and proximity to decision-making provide great opportunities for professional and personal development. Together, about 1,100 employees create an attractive workplace, where we contribute to a continuously growing Söderköping. Our values: holistic view, innovation, engagement, and clarity show how we as an organization want to be and be perceived.

Welcome to create the future together with us!

We offer you a stimulating and developing position with a lot of variation in our Contact Center. The Contact Center is a unit within the area of culture, communication, and service. We are a central function for external and internal information and provide service to the municipality's residents, visitors, and municipal operations. You will work both in a team and independently. As we are a relatively new part of the organization, an exciting development journey is underway, which provides great opportunities to influence processes and routines. You will report to the unit manager and will be one of the five employees at the Contact Center.

Job Description

In the role of administrator at the Contact Center, you will be involved in staffing the municipality's customer service through switchboard and reception during parts of the day. You will also work with tasks such as opening mail, registration, record-keeping, issuing public documents, and archiving. An important part of the job is to handle incoming inquiries to the municipality from citizens and authorities, both via phone, email, and the municipality's website. Since the Contact Center provides service to the municipality's residents, visitors, and operations, the tasks may vary over time depending on assignments.

Qualifications

To be qualified for the position as an administrator, a minimum of high school education and previous experience in switchboard and/or reception is required. You enjoy a varied job and are curious about new opportunities, as well as having a strong customer focus in both interaction and service. It is required that you have good knowledge of Swedish, both spoken and written. We work in several different systems and therefore expect that you have good computer skills.

It is an advantage if you have experience in:

• Record-keeping and issuing public documents as well as knowledge of the Public Access to Information and Secrecy Act
• Working in a politically governed organization
• Case management systems and switchboard solutions

As a person, you are service-oriented and have an easy time building good relationships. You are structured, meticulous, and have the ability to work independently and take responsibility, while also being a good team player. To fit in with us, you need to be engaged, responsible, and development-oriented. You are stable in pressured situations, adaptable to changing circumstances, and have the ability to see both the big picture and the details. You plan, organize, and prioritize your work effectively and meet set deadlines.

You find it exciting to be involved in developing and influencing future tasks.

We place great importance on personal qualities.

Employment

Number of positions: 1
Employment type: Permanent
Scope: 100%
Start date: By agreement
Apply by: 2026-01-25, selection may occur continuously.

Söderköping Municipality strives to offer an attractive workplace that is free from discrimination and provides equal opportunities for all. In preparation for the recruitment process, Söderköping Municipality has carefully considered recruitment channels and marketing. Therefore, we firmly request no contact with media sellers, recruitment sites, and similar.