ICT Pedagogue for the Social Administration

Do you want to help create a smooth and functional digital everyday life for the social administration's operations? As an ICT pedagogue with us, you will play a key role in ensuring that employees and managers have the right tools, permissions, and support to make a difference for the residents of Halmstad every day.

This is a job where your commitment and service directly impact the quality of the municipality's work.

Your Responsibilities

In this role, you will work closely with the operations and be a central contact point for questions regarding systems, licenses, and digital equipment. The workday is varied, and you will follow cases from start to finish, often in dialogue with both users and IT support.

You will work with:

• Permission administration and administration in operational systems during new and advanced employment
• Ordering and managing licenses, mobile apps, and software for computers
• Monitoring and following up on subscriptions
• Administration of IT accessories such as tablets, phones, and XR/VR technology
• Lifecycle management of tablets and phones
• Support to the operations by creating and following up on cases in IT support – especially in more complex situations
• Participation in workshops and training initiatives in the IT area
• Coordination of training, for example within Microsoft 365
• On-site support for managers and employees
• Participation in functional meetings and continuous collaboration within the team

The responsibilities may change over time to meet the needs of the operations.

Your Qualifications

Requirements

• High school education in a relevant field
• Driver's license (you will use a car for work)

Meritorious

• Education in IT administration

Personal Competencies

To thrive and succeed in this role, you primarily need the following behaviors in your daily work:

• Service Orientation – You listen to needs, respond to users professionally, and adapt your communication so that others feel secure and helped. You act with patience and a solution-focused approach, ensuring that the operations receive the support they need.
• Problem Solving – You analyze situations, identify causes, and propose concrete actions. When something doesn't work as intended, you take the initiative, seek information, and drive the process forward until the problem is resolved.
• Planning and Structuring – You organize your work, prioritize based on the demands of the assignment, and follow up to ensure that cases are completed on time and with good quality. You document, ensure correct documentation, and create order in systems and routines.
• Stress Resilience – You remain calm during periods of high tempo and multiple incoming cases simultaneously. You make wise assessments and maintain focus on what provides the greatest benefit to the operations.

We Offer You

With us, you will have a meaningful job where you contribute to ensuring that the municipality's digital tools work for those who meet residents every day. We offer a workplace where collegial support, collaboration, and development are important parts of everyday life. You will receive a good introduction and the opportunity to grow and broaden your skills in IT administration.

The position is a fixed-term contract until August 31, 2026, with a possibility of extension.

Additional Information

To ensure the quality of the recruitment process at Halmstad Municipality and to facilitate good communication with our applicants, we ask you to submit your application digitally.

We value the qualities that a balanced age and gender distribution, as well as ethnic and cultural diversity, bring to the operations and therefore welcome applicants who contribute to this.

Before employment, you need to prove that you have the right to work according to the Aliens Ordinance. This can be done by showing citizenship in the EU/EES or Switzerland (via passport, national ID card, or personal certificate with ID). If you cannot do this, you need to present a work permit or prove that you are exempt from the requirement for a work permit.

The position will be filled on the condition that it is not claimed by surplus staff. Recruitment is ongoing, so do not wait to submit your application.

Halmstad Municipality offers wellness grants and applies a smoke-free working time. We kindly decline all offers of advertising and recruitment assistance.

Warm welcome with your application!

The Development Unit is part of the administration's staff and works on behalf of the head of administration. The unit's mission is to assist the administrative management in environmental monitoring, investigation, development, and follow-up assignments in matters of a cross-administrative nature.

We are 12 employees and one manager, with various specialist competencies in digitization/IT, operational planning, and follow-up in areas concerning quality, goals, internal control, and strategic competence development.

In the development unit, two positions are also organized that have municipality-wide assignments within functional rights and violence in close relationships.

The Social Administration works to provide support and help to children, young people, families, and people with disabilities or dependency problems. We also work with outreach and preventive measures. Fundamental for us is that we meet each other in a respectful manner – both our users and between us employees.

When you work in Halmstad Municipality, you create meaning by shaping, strengthening, and enriching the everyday lives of others - whoever you are. With us, collaboration, balance, and the opportunity to develop, both as a professional and as a person, are important - we are the workplace where you get more out of life! Read more about us here (https://www.halmstad.se/intro).