Pension Administrator at the Swedish Pensions Agency

Do you want a meaningful job where you can make a difference? As a pension administrator at the Swedish Pensions Agency, you play an important role in investigating and making decisions about housing supplements in a legally secure and efficient manner.

Here you have the opportunity to develop in a learning organization where we share knowledge, support each other, and make decisions. We are currently looking for several new colleagues. Are you one of them?

About the Job

As a pension administrator for housing supplements, you work with public authority in accordance with applicable regulations and processes. You assist our customers through various channels such as phone, email, and the case management system. Communication and interaction with our customers are among the most important success factors for conducting an effective operation. This creates significant value for our customers.

You ensure that our customers receive a legally secure and factual assessment, information, and administration of their case or contact with us. You deliver a helpful, safe, and professional response.

The position is located within the department for housing and income support with placement in Halmstad, Gävle, or Växjö.

Your Profile

You appreciate customer meetings via phone, email, and case management systems and are motivated by helping others. You have the ability to communicate in an understandable and clear manner in both speech and writing, and can adapt your message based on the recipient. A prerequisite for thriving with us is that you want to work in an organization driven by development and improvements.

You are a structured person, confident in working independently, and have the ability to see the whole picture in your daily work. You are also a flexible and attentive team player who collaborates effectively with others to achieve common goals and contribute to a good culture and work environment.

You have a desire to move forward both in your tasks and in your own development. You see challenges as a source of development where you actively translate these into appropriate solutions based on customer and organizational needs. You have high integrity and value a professional approach and good customer service.

In the selection process, we will place great emphasis on your personal qualities and suitability for the position.

We are looking for someone who has

• Relevant academic education or equivalent experience that the employer considers comparable.
• Very good ability to express yourself in both spoken and written Swedish.

It is advantageous if you have

• Current experience in case management within public administration
• Experience in public authority and application of regulations
• Experience working with customers via phone, email, and case management systems
• Good knowledge of other languages

We offer

A workplace where we care about our employees having a good balance between work and leisure. We offer flexible working hours and the possibility to work partially from home. As a government employee, you also have good employment conditions and a benefits package that includes wellness, paid leave days, and good vacation and pension terms. You can read more about our benefits and what it's like to work with us here (https://www.pensionsmyndigheten.se/om-pensionsmyndigheten/jobba-hos-oss/jobba-pa-pensionsmyndigheten).

Good to Know

The position is a fixed-term employment for six months, with the possibility of extension, starting from 2026-04-07.

The employment may be placed in a security class.

During the Christmas and New Year holidays, our ability to respond to inquiries may be limited. We will get back to you as soon as we can. Thank you for your understanding.

Your Application

We work competency-based throughout the process and are committed to an inclusive, fair, objective, and candidate-friendly process. Therefore, we ask you to answer a number of selection questions instead of requesting a personal letter.

We may use psychological tests in the selection process.

If you have protected personal information, please contact the recruiting manager who will assist you with your application.

We strive for a balanced gender distribution and see diversity as a strength, and therefore welcome applicants from different backgrounds.

In preparation for the recruitment process, we have decided on advertising channels and marketing. Therefore, we kindly ask for no further contact with media/advertising sellers, recruitment sites, and similar.

The Swedish Pensions Agency is responsible for public pensions and informs about the entire pension system. Each year, we pay out approximately 415 billion SEK to 2.3 million pensioners, conduct approximately 911,000 fund switches, and send out 8 million orange envelopes. We have about 25 million digital customer contacts per year. We are approximately 1,700 employees at eight locations, from Luleå in the north to Halmstad in the south.

We make pensions easier.