Vacant job

We are looking for someone with experience in 2nd line support! Preferably with experience in e-commerce or payment solutions.

You will initially be employed as a consultant at The Place, with the aim of becoming a permanent employee at the client.

Start: Immediately - so send in your application today!

Working hours: Mon-Fri 8-17 with the possibility to work 2 days remotely.

Location: Evenemangsgatan 31 in Solna

About the role

As a 2nd line employee in Svea Bank's wonderful and humble team of 14 people, you will continuously handle incoming cases at the 2nd line level and be responsible for some larger clients in projects, supporting them with technical integrations between various e-commerce platforms, known as partners, and Svea's payment solution.

Tasks:

• Technical support: Assist customers with their technical integrations

• Troubleshooting and analysis of logs and technical error codes

• Investigation/management of integrations between e-commerce platforms, PSPs, banks, and internal systems

• Collaborate with the development team (3rd line) regarding bugs or system errors

• Support/Assistance to the countries' support functions (Finland, Norway)

• Participate in customer and partner meetings in connection with startups and follow-ups

• Coordinate the technical aspects in connection with our Merchants' integration projects

Qualifications

• Relevant higher education or vocational training in IT or equivalent knowledge acquired through work experience

• Experience in API Management

• Certification and experience in database management, e.g. SQL.

• Basic knowledge of a programming language, e.g. Java, .Net.

• It is an advantage if you have experience in operating integration platforms

• It is an advantage if you have experience in e-commerce or payment solutions.

Who do we think you are?

To succeed in the role and fit in at Svea, it is important that you have the following qualities:

• Curious and attentive

• Strong communication skills and service-minded

• Structured but flexible in your work approach

• Problem-solving and driven

• Action-oriented “doer” with a focus on results

• Unpretentious and social team player

• Ability to take initiative and work proactively

Note! Background checks will be conducted on the final candidate.

About Svea Bank

Svea is a group with financial operations in several European countries. With more than forty years of experience in helping businesses with their liquidity, we are a natural choice for many entrepreneurs when they need a financing partner. Svea's vision is to be a leading financial player in Europe.

With over 2,000 employees across Europe – from advisors and loan specialists to developers and designers, we create administrative and financial solutions for small and large companies in all industries.

In addition to services such as business loans, credit, invoice services, factoring, invoice purchases, credit information, and debt collection, we also offer smart payment solutions for e-commerce, mobile, and retail. We also provide loans and savings for individuals.

The Place – Where happy work happens

Does this sound interesting and do you still want to apply for the job? Great – if you manage to secure the position, you will also become a part of The Place! As an employee at The Place, you will be offered a network of expertise, mentorship, and secure conditions. At The Place, you have a Worklife Partner who is interested in following and developing your work life over time.