Do you want a meaningful job and contribute to a safer Sweden in an uncertain world?

The changing global situation means that our defense needs to be strengthened, and the increased intelligence activities against Sweden and the Armed Forces are extensive. The Military Intelligence and Security Service (Must) conducts defense intelligence operations and military intelligence and security services to support Swedish foreign, defense, and security policy, as well as for mapping external threats to Sweden.

Our Offer

We offer an important and stimulating job where you contribute to Sweden's security daily. We also provide good opportunities for professional development. With us, there are wellness opportunities that include training three hours a week during work hours, as well as the possibility to balance leisure and work.

Main Responsibilities

As a support technician, you are the first point of contact for the organization's users regarding IT-related problems, challenges, and questions. You are responsible for providing quick and service-oriented support to resolve user issues. In the role of support technician, you will have a varied daily routine focusing on user support, installation and management of technology, and addressing technical questions. You will also work on documenting cases, contributing to optimizing routines, and proactively minimizing the risk of future incidents. The environment you operate in includes, among other things, peripheral equipment, telephony, and printers. In your daily work, you will:

• Troubleshoot and work on hardware and software problem-solving (including network issues)
• Address fault reports/needs, follow up, and provide feedback to users
• Manage technology and equipment in our premises, e.g., systems, user accounts, email accounts, permissions, and prints
• Share information and instructions about delivered products and services
• Receive, register, categorize, manage, and follow up on incoming cases
• Document solutions and update the knowledge database
• Support onboarding/offboarding of staff (IT-related parts)
• Escalate more complex cases as needed
• Participate in project work
• Drive and streamline the group's area of responsibility and support processes
• Train users and/or colleagues

Qualifications

• Previous experience in IT support or equivalent
• Good knowledge of Microsoft products, e.g., Office/Windows, as well as network troubleshooting
• A strong service focus and a structured working method
• Experience with ticketing systems
• Driven, positive, and solution-oriented
• Knowledge of Active Directory (AD)
• Ability to express yourself well in speech and writing

Desirable

• Knowledge of the Armed Forces' IT environments
• Knowledge of IT security
• Relevant certifications
• Experience with project methodologies/working methods such as ITIL, Agile
• Powershell
• Linux

Personal Attributes

You are a secure and stable person with good self-awareness and social competence. We further believe that you are meticulous and well aware of goals and quality standards. You have good judgment and the ability to take initiative.

Great emphasis will be placed on your personal attributes.

The qualifications mentioned above must be verifiable upon request through certificates, references, and work or selection tests.

Other

• Employment type: Permanent position, starting with a six-month probationary period
• Start date: By agreement
• Employment rate: Full-time
• Work location: Stockholm

For inquiries about the position or the recruitment process, please contact: [email protected] (mailto:[email protected]), please write “Technician (Support)” in the subject line.

Union Representatives

Union representatives can be reached via [email protected] (mailto:[email protected])

We warmly welcome your application by 2026-01-18. Your application should include a CV and a personal letter explaining why you are suitable for the position in question. You apply via jobb.forsvarsmakten.se (https://jobb.forsvarsmakten.se)

Applications for this position will only be accepted via the Armed Forces' website.

The Military Intelligence and Security Service (Must) is part of the Armed Forces' headquarters in Stockholm. We provide the government and the Armed Forces with qualified decision-making support regarding global developments and threats to Sweden's and the Armed Forces' security. Our vision is “A safer Sweden in an uncertain world.” Must is a knowledge organization and offers both exciting and important tasks for Sweden. Here, both officers and civilian experts work in various fields, such as political science, IT, economics, technology, mathematics, and HR.

A large part of Must's operations are classified, and we therefore ask you not to tell anyone that you have applied for a job at Must except for your closest contacts. Please read more about Must and our operations here.

Every day and every hour, our employees make contributions that affect other people's lives, both big and small, both at home and around the world.

The Armed Forces give you the opportunity to develop as a person and grow in your professional role. We are a responsible employer and have an open organization where we support each other.

In the Armed Forces, there is a strong value base built on openness, results, and responsibility. Professional development and personal health are valued and encouraged. There are good opportunities for internal career mobility, wellness, and a good balance between work and personal life.

The Armed Forces harness the qualities that diversity and equal gender distribution bring to the organization. We therefore welcome applicants with different backgrounds and experiences in our recruitments.

Employment with us means placement in a security class. Usually, Swedish citizenship is required. A security check with a background check will be conducted before employment according to Chapter 3 of the Security Protection Act. Employment also includes an obligation to be placed in wartime. The implications of this vary depending on the type of position.

To apply for employment, a CV and personal letter must be attached. If you proceed in the employment process, certified copies of grades and certificates must always be presented.

Calls from external recruitment companies and salespeople are not welcome.