Vacant job

We are looking for a technically interested customer service representative who speaks Finnish, Swedish, and English to join our client's driven team!

Do you have an eye for technology, a calm and secure demeanor, and experience in providing world-class service to Finnish and European customers? Then you might be the one we are looking for!

About the role:

In the role of a technical customer service representative, you will be a key person in customer contact. You will:

• Assist customers with technical questions and challenges via phone, email, and chat.
• Read knowledge articles and follow routines and processes, as well as register and follow up on cases in a system.
• Troubleshoot, guide, and solve problems – always with a professional and pedagogical approach.
• Work in various systems and tools – therefore it is important that you are tech-savvy and curious about technology.
• Collaborate closely with your team, technicians, and other departments to ensure high customer satisfaction and continuous improvements.

Who are you?

• You enjoy providing service, like technology, and understand the importance of following processes, routines, and knowledge articles.
• Quick to learn new things.
• Confident in yourself and remain calm even when things heat up.
• Have a strong interest in technology and find it enjoyable to help others understand it.
• Are familiar with systems and like to work structured in various digital environments.
• Want to be part of an engaged and goal-oriented team where we support and uplift each other with continuous feedback.

Meritorious

• Experience in technical work.

We offer you:

• A workplace where your technical curiosity is encouraged.
• A dedicated team that is passionate about both customer experience and team spirit.
• Opportunities for development within customer service and technology.
• An inclusive and harmonious work environment – with both laughter and focus.
• A feedback culture.
• Support to one of Sweden's and Europe's largest food producers.

Start date: Asap

Scope: full-time, 40 hours a week, scheduled between 07:00-16:00 or 08:00-17:00 with a 45-minute lunch break plus a 15-minute break.

Employment: permanent with an initial probationary period.

Location: Stockholm or Sundsvall.

Send your application to [email protected] and mark your application with “LM Finnish line December”