Vacant job

Do you enjoy making a difference for people? Do you have experience in sales and customer service and are driven to work with customers over the phone? Are customer relationships the guiding principles in your work? If so, we encourage you to apply for the position of Customer Service Representative/Appointment Setter. We welcome your application!

About the position

This position is a direct recruitment, meaning the recruitment process is conducted through Bravura and you will be employed directly by Audika.

About the company

Audika's vision is to help more people hear better, and their core values consist of four parts: they build trust, they are team players, they create innovative solutions, and they apply a can-do attitude. Audika is part of Demant and is Sweden's leading private player in hearing care with over 35 hearing clinics in southern and central Sweden and about 200 employees. Since 2016, Audika has been working to help people reach their full hearing potential. Audika combines the latest technology with top experts and helps tens of thousands of people annually achieve a better quality of life through improved hearing health.

Do you want to make a difference and help others start to love their ears? Then Audika wants to hear from you!

Job responsibilities

In the role of Customer Service Representative/Appointment Setter, your main task will be to independently contact and process new and existing customers over the phone. You will work recommendatively, offering Audika's services in the form of appointment bookings for Audika's customers. Furthermore, you will answer customer inquiries, document, update contact details, and record cases. You will closely collaborate with colleagues in the Contact Center, marketing department, and Audika's clinics.

• Contact and process customers

• Work proactively with appointment bookings

• Document and record in Audika's system

• You will be part of the Contact Center and closely collaborate with the marketing department and Audika's hearing clinics

Education, experience, and personal qualities

• Completed upper secondary education

• Work experience in sales, telemarketing, or appointment setting

• Good computer and system skills

• Proficient in Swedish and English, both spoken and written

To thrive in this role, you are a positive and empathetic person with good communication skills who can handle outgoing calls with customers. You are self-driven and responsible with a results-oriented and goal-focused attitude. You are interested in working in various systems, can manage multiple tasks simultaneously, and are a quick learner. Lastly, you are a team player who enjoys collaborating with others.

Other information

Start: According to agreement Location: Sundbyberg, Stockholm Salary: According to agreement Do you have questions about Bravura's recruitment process? You can find answers to the most frequently asked questions here (https://www.bravura.se/karriar/fragor-svar/). Curious about how our recruitment process is structured? You can find more information here (https://www.bravura.se/karriar/). If you have questions about the position or your registration, please contact our candidate support via email, [email protected] or phone 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we are conducting ongoing selections.

We welcome your application!