Job Advertisement: Customer Service Representative

Now is your chance to work with one of Sweden's leading companies in recycling and the environment. If your heart beats a little extra for the environment and service, this could be just right for you! We are now looking for two employees, one based in Luleå and one based in Umeå. Apply today as we are working with ongoing selection!

ABOUT THE POSITION

As a customer service representative, you will become part of a close-knit team at Ragn-Sells Recycling AB in Luleå or Umeå. You will be welcomed into a large company with a family-like atmosphere and helpful colleagues.

Initially, you will be offered training to learn the basics of the job and what the company offers its customers. You will also shadow other more experienced colleagues, gradually taking on your own cases that increase in complexity. In addition to other customer service representatives, you will work closely with transport planners, production administrators, salespeople, and business administrators.

This position is a long-term assignment with good opportunities for the right person to be extended. Please specify which location you are applying for in your application.

You are offered

• A long-term employment with good opportunities for extension
• To work in an environmentally focused company with a great atmosphere

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

JOB RESPONSIBILITIES

You will primarily handle cases from corporate customers and colleagues but may also have contact with private individuals.

• Responsible for receiving and managing cases via email and phone. Customer service receives cases from the entire northern coastline.
• Based on the case, you create an order listing the waste materials and how they should be handled.

WE ARE LOOKING FOR YOU WHO

• Has work experience in customer service or another role we consider equivalent
• Has very good telephone and IT skills as you will need to handle multiple systems
• Express yourself fluently in both Swedish and English, both verbally and in writing, and are comfortable communicating with various stakeholders

It is meritorious if you have:

• Previous experience working with proactive sales or complex case management over the phone
• Interest in environmental issues
• Connection to or residing in Luleå/Umeå.

To succeed in the role, you have the following personal qualities:

• Helpful
• Social
• Responsible

Other:

• Start: January 2026
• Duration: At least through the summer of 2026
• Scope: Full-time, 7-16
• Location: On-site at Ragn-Sells office in Luleå in Oljehamnen or Umeå at Kontaktvägen 1.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.