Vacant job

We are now looking for an engaged IT Support Technician who will be an important part of our central support organization. In your role, you will be responsible for providing our customers with the service they need regarding technical issues and IT support. With us, you will have the opportunity to develop in a dynamic and inspiring environment where you will become one of the key persons in our service organization.

We are looking for someone with a natural engagement for IT and who is thus involved and driven in the work you do. You should thrive in a role with a lot of responsibility and take both functionality and security into account. The role requires a high degree of service mentality and good communicative ability.

About the role:

As an IT Support Technician, you are the company's face to the outside and are responsible for providing first-class support to our customers and users. You will:

• Handle escalated cases from 1st line, monitoring, and cases via our support system. Troubleshoot and resolve IT problems within client, server, and network environments.
• Escalate more complex cases.
• Ensure that customers have a positive experience through quick and professional service.

We are looking for someone who:

• Has at least 4 years of work experience in IT support
• Experience in a similar role
• Network knowledge
• Has previous experience working in a server environment (e.g., Windows).
• Has experience with Windows OS, Office 365
• Is service-oriented, solution-focused, and has good communication skills.
• Speaks and writes fluent Swedish and has good knowledge of English.

Meritorious:

• Experience in complex and varied IT environments
• Experience with Google Workspace
• Experience with Linux

What we offer:

• The opportunity to develop within IT and take the next step in your career.
• A positive work culture where we help each other succeed.
• An office with modern technology and nice colleagues who value collaboration.

Why InfraCom?

We offer a position in a well-established business with driven and engaged employees as well as good potential for further growth. At InfraCom, you will join a strong and well-organized corporate culture where the team comes before the individual.

About InfraCom Group AB

InfraCom Group AB (publ) is a leading player in IT infrastructure. Since 1999, we have offered services in mobile and fixed telephony, cloud switch, internet via fiber, server, hosting, and web platforms. We have more than 30,000 customers, primarily within the SME segment and public administration.

• Revenue: approx. 800 million
• About 300 employees
• + 20 offices
• Certified according to ISO9001, ISO14001, and ISO27001
• Affiliated with collective agreements

Warm welcome with your application

Selection and interviews are ongoing, which means that the position may be filled before the application deadline. If you have questions about the role or your application, please contact Teamlead IT & print support Håkan Antonsson ([email protected]).